> For the complete documentation index, see [llms.txt](https://docs.normi.es/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.normi.es/3.-frequently-asked-question-faq/bank-maintenance-schedule.md).

# Bank Maintenance Schedule

Our scheduled maintenance may affect your transactions. We aim to keep you informed to reduce any inconvenience. Maintenance is essential to ensure our payment gateway systems remain stable and secure

### Maintenance Schedule

Below is the current maintenance schedule for the affected banks, based on Western Indonesia Time (WIB):

| Payment method             | Maintenance time             |
| -------------------------- | ---------------------------- |
| **BRI**                    | 23:59 - 03:01 WIB, every day |
| **CIMB Niaga**             | 23:29 - 01:01 WIB, every day |
| **OCBC**                   | 00:00 - 05:00 WIB, every day |
| **Bank Negara Indonesia**  | 22:59 - 03:01 WIB, every day |
| **Bank Mandiri**           | 22:59 - 03:31 WIB, every day |
| **Bank Syariah Indonesia** | 21:59 - 03:01 WIB, every day |
| **OVO**                    | 3:00 - 23:59 WIB, every day  |

### Recommendations

* Plan your transactions outside the listed maintenance windows to avoid potential errors or delays.
* If you experience issues during maintenance, please contact our support team for assistance.

### Support

For any questions or support needs, reach out to our support team on Telegram (<https://t.me/Normies_Support_bot>). We’re committed to assisting you through any disruptions.

### Notes

This schedule is subject to change. We will provide updates via this documentation and other communication channels as needed. Thank you for your understanding and cooperation!

Best regards,\
Normies Fam!


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