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This Privacy Notice describes how we, Normies and/or its affiliates, collect, store, use, process, retain, disclose and protect your Personal Information.

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INTRODUCTION

This Privacy Notice describes how we, Normies and/or its affiliates ("Normies"), collect, store, use, process, retain, transfer, disclose and protect your Personal Information. This Privacy Notice applies to all websites, services and products (collectively referred to as the "Application"), except where covered by a separate privacy notice.

This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below. Please read this Privacy Notice thoroughly to ensure that you understand our data protection practices. We want to make this easier to understand, so we wrote a summary that highlights all the important points. Unless otherwise defined, all capitalized terms used in this Privacy Notice shall have the same meaning ascribed to them in the applicable Terms and Condition between you and Normies.

ACKNOWLEDGMENT AND CONSENT

By accepting the Privacy Notice, you acknowledge that you have read and understood this Privacy Notice and you accept all of its terms. In particular, you agree and consent to us collecting, using, sharing, disclosing, storing, transferring, or otherwise processing your Personal Information in accordance with this Privacy Notice. In circumstances where you provide us with Personal Information relating to other individuals (such as Personal Information relating to your spouse, family members, friends, or other parties), you represent and warrant that you have obtained such individual’s consent for, and hereby consent on behalf of such individual to, the collection, use, disclosure and processing of his/her Personal Information by us. You may withdraw your consent to any or all collection, use or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details stated below. You may also withdraw your consent for us to send you certain communications and information via any “opt-out” or “unsubscribe” facility contained in our messages to you. Depending on the circumstances and the nature of the consent which you are withdrawing, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Application or services. A withdrawal of consent by you may result in the termination of your account or of your contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receipt of your notice to withdraw consent for any collection, use or disclosure of your Personal Information, we will inform you of the likely consequences of such withdrawal so that you can decide if indeed you wish to withdraw consent.

SUMMARY

What information do we collect about you? We collect Personal Information when you use our Applications. We also collect device and technical information from you, and any other information you may submit when you use our Applications. If you choose not to provide such information we will be unable to provide you with the Applications normally. When you register, we may collect various personal data which includes the following:

Your Name
Identity number (KTP/SIM/Passport)
Gender
Home Address
Mobile Number
Your Email Address
Contact List
Your Savings Account Number
Your social media account name (Facebook)

How will we use the information about you? As a User, we use your information to administer and manage your Account with us, communicate with you, and provide various services and functions available in the Application in order to better provide the services and information you need and for that, we use your personal information to:

Answer questions and/or requests made by you.
Manage or perform our obligations in relation to any Agreement between you and Normies.
Anticipate and resolve problems related to the products we offer.
Monitoring the transactions that you conduct with us or with other products.
Logging all information from your computer/application and browser, including IP address cookie information, software and hardware attributes and the pages you request, using your information to customize advertisements and content to be displayed by Normies and conducting research to improve Normies services.

Who do we share your information with? We share your data with Users and Service Providers (as applicable) to facilitate the performance of services for or by you, with our third-party partners and suppliers, to the extent required by them to provide their services, such as payment processing. We use these third-party services solely to process or store your information for the purposes described in this Privacy Notice. We also share your information with our Affiliates for the purposes described in this Privacy Notice and with government and regulatory agencies as required by Applicable Law.
Where do we process your information? Our servers may be located outside of the Territory. We may also transfer your information to our Affiliates and third party suppliers and partners outside the Territory for the purposes set out in this Privacy Notice.
How long do we keep hold of your information? We retain your information for as long as it is necessary to fulfill the purpose for which it was collected, or as required by Applicable Law.

How can I exercise my rights over my information? You may have various rights in relation to your data under Applicable Law and you may contact us to exercise your rights.

Contact us If you have any questions, concerns or complaints, please contact us through the contact details that can be found in the Contact Us section.
How will we notify you of changes? We will amend this Privacy Notice from time to time and notify you of updated versions through our App. Please check back periodically for any updates or changes to this Privacy Notice.

More elaboration on the above can be read in the below sections.

PERSONAL INFORMATION THAT WE COLLECT

The Types of Personal Information We Collect About You

"Personal Information" means information that identifies or can be

used to identify, contact, or locate the person or device to which

the information relates. Personal Information includes, but is not

limited to, email address, bank accounts, and wallet address.

The type of Personal Information we collect depends on the

circumstances of collection and the nature of the service requested

or transaction performed.

To the extent permitted by Applicable Laws, we may collect, use,

store and transfer different types of Personal Information about you

which we have categorized as follows:

Identity Data includes name, username, identity card, taxpayer identification number, user ID, or other identifier, title, date of birth, gender, place of birth, occupation, nationality, photos and/or biometric data.
Contact Data includes billing address(es), delivery address(es), email address(es), phone numbers and phonebook.
Eligibility Data includes, in relation to Service Provider, the licences, approvals and other authorizations permitting you to operate the vehicle and provide transportation or other services, and insurance policy details.
Transaction Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses, in relation to Users, the type of service sought, details as to the pick-up and/or delivery; and in relation to Service Provider, the type of services that can be accepted at the time.
Financial Data includes bank account and payment card details such as the type of payment card or account used, the name of the issuer of that payment card or account, the name of the holder for that payment card or account, the identification number of that account or payment card, the verification code of that payment card or account, and the expiration date of that payment card or account, as applicable, financial history (including but not limited to payment card or account transaction history, payment card or account details and mapping and/or payment card or account status and states) and credit score.
Payment Data includes details on payments or transfers made through any electronic money and/or electronic wallet facility provided by us such as information relating to the utilization, payment, recipient details (including their account details), amount of payment paid, bill details, and invoice details.
Technical Data includes details on your usage of our Applications such as in app messages, in app search history, internet protocol (IP) address, information as web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID) or media access control address, mobile advertising ID and other device information including information regarding the manufacturer, model and operating system of the device that you use to access the Applications and crash logs.
Location Data includes your real-time geo-location information.

We may create, use, license or disclose Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your Personal Information but would not be considered Personal Information as this data will not directly or indirectly reveal your identity as we will ensure: (i) that all identifiers have been removed such that the data, alone or in combination with other available data, cannot be attributed to or associated with or cannot identify any person, and (ii) the data is then combined with similar data such that the original data forms a part of a larger data set.

How We Collect Your Personal Information

The Personal Information which we collect may be provided by you

directly or by third parties (for example: when you register for or

use the Applications, when you contact our customer services, or

you otherwise provide Personal Information to us). We may collect

information in various forms and for various purposes (including

purposes permitted under Applicable Law).

a. Information obtained from you or from your mobile device

directly

You may give us your Identity, Contact, Eligibility, Profile,

Financial, and Payment Data, including in situations where

requested by us or where required by Applicable Law, when

interacting with us directly or by corresponding with us by post,

phone, email or otherwise. This includes Personal Information you

provide when you:

i. register and create an Account with us using the Applications;

ii. use the Applications, including if you register as a Service

Provider or use the services as a User;

iii. utilize any electronic money and/or electronic wallet facility

provided by us (whether as payer or recipient);

iv. apply as a registered or verified account holder of an electronic

money facility;

v. add a source of funds for payment in the Applications;

vi. use the chat features in the Applications; and

vii. give us feedback or contact us.

b. Information collected whenever you use the Applications You may give us Technical and Location Data whenever you use

and/or visit the Applications. Whenever you access the

Applications through your Mobile Device, we will track and collect

your geo-location information in real-time. In some cases, you will

be prompted or required to activate the Global Positioning

System ("GPS") on your Mobile Device to enable us to give you a

better experience in using the Applications (for example, to give

you information as to how close a Service Provider is to you. You

can always choose to disable the geo-location tracking

information on your Mobile Device temporarily. However, this can

affect the functionalities available on the Applications. If you use and/or when a payment or transfer is made through the

electronic money and/or electronic wallet facility provided by us

(whether as payer or recipient), we may collect certain Financial,

Profile and Payment Data relating to such payments and transfers.

c. Information collected from third parties We may also collect your Personal Information from third parties

(including our agents, vendors, suppliers, contractors, partners

and any others who provide services to us, who collect your

Personal Information and/or perform functions on our behalf, or

whom we collaborate with). In such cases, we will only collect

your Personal Information for or in connection with the purposes

for which such third parties are engaged or the purposes of our

collaboration with such third parties (as the case may be).

Specifically if you register for a payment card or account through

the Applications and/or access, add and/or link a payment card or

account to the Applications (as applicable in your country), we

may collect certain financial information and financial history of

yours (including but not limited to payment card or account

transaction history, payment card or account details and mapping

and/or payment card or account status and states) from the issuer

of such payment credential or any other third parties.

d. Information about third parties you provide to us You may provide us with Personal Information relating to other

third-party individuals (including Personal Information relating to

your spouse, family members, friends, or other individuals). In

such cases, you will, of course, need their consent to do so – see

“Acknowledgement and Consent”, above, for further information. When you are using the chat features in our mobile applications, you will provide us with phone numbers stored on your mobile phonebook to enable you in using our chat features and for other purposes.

THE USE OF PERSONAL INFORMATION

How We Use Your Personal Information We may use Personal Information collected for any of the following purposes as well as for such other purposes as are permitted by Applicable Law (“Purposes”):

a. Where you are a User, we may use your Personal Information:

i. to identify you and to register you as a User and to administer,

verify, deactivate, or manage your account as such;

ii. to facilitate or enable any verification as we may in our

discretion consider necessary before the Service Provider

provides you with the services or before we register you as a

User;

iii. to enable Service Provider to provide you with such of the

services as you have requested;

iv. to process and facilitate orders and payment transactions

made by you, including where applicable, transactions made

through any payment card or account available over the

Applications;

v. to notify you of any transaction or activities occurred within

the Applications or other system linked to our Applications;

vi. to facilitate account and/or wallet linking, if you initiate

account and/or wallet linking feature between your Normies

account or and third party platform (as applicable);

vii. to communicate with you and to send you information in

connection with the use of the Applications;

viii. to notify you of any updates to the Applications or changes to

the services available;

ix. to process and respond to enquiries and feedback received

from you;

x. to maintain, develop, test, enhance and personalize the

Application to meet your needs and preferences as a User;

xi. to monitor and analyze user activities, behavior, and

demographic data including trends and usage of the various

services available on the Application;

xii. to process and manage reward points (as applicable);

xiii. to offer or provide services from our affiliates or partners (as

applicable); and

xiv. to send you direct or targeted marketing communications,

advertisement, vouchers, surveys, and information on special

offers or promotions.

Whether you are a User or otherwise provide Personal Information to us, we may also use your Personal Information more generally for the following purposes (although we will in each such case always act reasonably and use no more Personal Information than what is required for the particular purpose):

i. to undertake associated business processes and functions;

ii. to monitor usage of the Applications and administer, support and

improve the performance efficiency, growth, user experience and

the functions of the Applications;

iii. to provide assistance in relation to and to resolve any technical

difficulties or operational problems with the Applications or the

services;

iv. to generate statistical information and analytics data for the

purpose of testing, research, analysis, product development, commercial partnership, and collaboration;

v. to prevent, detect and investigate any prohibited, illegal,

unauthorized or fraudulent activities;

vi. to facilitate business asset transactions (which may extend to any

mergers, acquisitions or asset sales) involving us and/or any of

our affiliates;

vii. to enable us to comply with our obligations under any Applicable

Law, including but not limited to responding to regulatory

enquiries, investigations or directives, complying with statutory or

regulatory filing, reporting, and licensing requirements, and

conducting audit checks, due diligence and investigations; and

viii. for any other purpose that we notify you of and, where required by

Applicable Law, obtain your consent to.

Disclosures Of Your Personal Information

We may disclose to, allow access to, or share with Affiliates and

other parties your Personal Information for any of the following

purposes as well as for such other purposes as are permitted by

Applicable Law:

a. where you are a User, for the purpose of enabling a Service

Provider, to perform or deliver a service, including to contact you;

b. where you are a Service Provider, for the purpose of enabling a

User to request or receive a service from you, including to

contact you;

c. where required or authorized by Applicable Law (including but

not limited to responding to regulatory enquiries, investigations

or directives, or complying with statutory or regulatory filing,

reporting, and licensing requirements), for the purpose so

specified in that Applicable Law;

d. where instructed, requested, required or authorized by the

government authorities, for the purpose as specified in the

government policy, regulations or Applicable Law;

e. where there is any form of legal proceeding between you and us,

or between you and another party, in connection with, or relating

to the services, for the purposes of that legal proceeding;

f. in relation to any verification as we or other third party may

consider necessary before the Service Provider provide you with

the services or we register you as a User.

g. where we enable our services in any third party’s platform, (i) to

assist us in obtaining your Personal Information and/or (ii) to

h. in an emergency concerning your health or safety (whether you

are a User or a Service Provider) for the purposes of dealing with

that emergency;

i. in a situation concerning your health or public interest (whether

you are a User or a Service Provider), we may share your

Personal Information to the government authorities and/or other

institutions that may be appointed by the government authorities

or have a cooperation with us, for the purposes of contact

tracing, supporting government initiatives, policies or programs,

public safety and any other purposes reasonably needed;

j. in connection with, any merger, sale of company assets,

consolidation or restructuring, financing or acquisition of all or a

portion of our business by or into another company, for the

purposes of such a transaction (even if the transaction is

eventually not proceeded with);

k. in connection with insurance claim, we will share your Personal

Information for the purpose of processing the insurance claim to

the insurance company that we engage or have collaboration

with;

l. to third parties (including our agents, vendors, suppliers,

contractors, partners and any others who provide services to us

or you, perform functions on our behalf, or whom we enter into

commercial collaboration with) for or in connection with the

purposes for which such third parties are engaged, to perform

certain disclosure to the relevant third parties which are

technically required to process your transaction or for the

purposes of our collaboration with such third parties (as the

case may be), which may include allowing such third parties to

introduce or offer products or services to you, authenticate you

or connect with your Account, or conducting other activities

including marketing, research, analysis and product

development; and

m. where we share Personal Information with affiliates, we will do

so for the purpose of them helping us to provide the

Applications, to operate our business (including, where you have

subscribed to our mailing list, for direct marketing purposes), or

for the purpose of them conducting data processing on our

behalf. For example, a Normies affiliate in another country may

process and/or store your Personal Information on behalf of the

Normies group company in your country. All of our affiliates are

committed to processing the Personal Information that they

receive from us in line with this Privacy Notice and Applicable

Law.

Where it is not necessary for the Personal Information to be associated with you, we will use reasonable endeavors to remove the means by which the Personal Information can be associated with you as an individual before disclosing or sharing such information.

We will not sell or lease your Personal Information.

Other than as provided for in this Privacy Notice, we may disclose or share your Personal Information if we notify you and we have obtained your consent for the disclosure or sharing.

PROTECTING YOUR PERSONAL INFORMATION

Data Security

Confidentiality of your Personal Information is of utmost importance

to us. We will use all reasonable efforts to protect and secure your

Personal Information against access, collection, use or disclosure

by unauthorized persons and against unlawful processing,

accidental loss, destruction and damage or similar risks.

Unfortunately, the transmission of information via the Internet is not

completely secure. Although we will do our best to protect your

Personal Information, you acknowledge that we cannot guarantee

the integrity and accuracy of any Personal Information which you

transmit over the Internet, nor guarantee that such Personal

Information would not be intercepted, accessed, disclosed, altered

or destroyed by unauthorized third parties, due to factors beyond

our control. You are responsible for keeping your Account details

confidential and you must not share your Account details, including

your password and One Time Password (OTP), with anyone and

you must always maintain and fully responsible for the security of

the device that you use.

Data Retention Your Personal Information will only be held for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as such retention is required or authorized by Applicable Law. We shall cease to retain Personal Information, or remove the means by which the Personal Information can be associated with you as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Information was collected is no longer being served by retention of Personal Information and retention is no longer necessary for legal or business purposes. Please note that there is still the possibility that some of your Personal Information might be retained by the other party, including by the government institutions in some manner. In the event we share your Personal Information to the authorized government institutions and/or other institutions that may be appointed by the government authorities or have a cooperation with us, you agree and acknowledge that the retention of your Personal Information by the relevant institutions will follow their respective policy on data retention. Information relayed through communications between Users and Service Provider made other than through the use of the Applications (such as by telephone calls, SMS, mobile messaging or other method of communication and collection of your Personal Information by our agent) may also be retained by some means. We do not encourage the retention of Personal Information by such means and we have no responsibility to you for the same. To the fullest extent permitted by Applicable Law, we shall not be liable for any such retention of your Personal Information. You agree to indemnify, defend and release us, our officers, directors, employees, agents, partners, suppliers, contractors and affiliates from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorized retention of your Personal Information.