# 1. Getting Started on Normies This Article will show you how to getting started on Normies # 1. Connect to Ramps Normies Welcome to Normies! 1. To fully begin your journey with top up or withdrawal experience, you will first need to connect your wallet through our website on [`https://ramps.normi.es` ](https://ramps.normi.es) 2. As you land on our website, navigate through and find the "Connect Your Wallet" button to begin your first transaction - details on how to create transaction will be explained [`here` ](/2.-how-to-use-normies-platform/how-to-use-normies-on-browser) # 2. Install Metamask This Page will guide you how to install metamask on your browser * **Installing Metamask in Your Mobile Device** 1. Open Play Store for Android or App Store for iOS 2. Search Metamask in the search bar 3. Click Install * **Installing Metamask in Your Browser** * Open your browser and visit or Chrome Web Store
* Click Install Metamask and the browser will automatically download the Metamask Extension. * Once installed, access your browser's extension settings, and follow metamask instructions to setup your web3 wallet. Don’t forget to keep your seed phrase safe. * Pin Metamask to your browser's extension bar for easy access.
# 3. Add Network to Metamask This page will guide you how to add Blockchain Network on your metamask wallet ### Add Network * **Via Metamask Extension :** * Open your Metamask extension or app. * Click on your account icon in the top right corner.
* From the dropdown menu, select "Select Network" in the left corner
* In the Settings menu, scroll down and find the "Networks" section. * Click on "Add Network."
* Click “Add” or “Add Network” If the network that you looking for had not found
* You will see a form with the following fields: * **Network Name:** Give the network a name (e.g., "Custom Network"). * **New RPC URL:** Enter the RPC (Remote Procedure Call) URL for the network you want to add. * **Chain ID:** Provide the Chain ID associated with the network. * **Symbol:** Enter the network's cryptocurrency symbol (e.g., ETH). * **Block Explorer URL:** Optionally, you can add the URL for a block explorer specific to this network.
* Fill in these details based on the information provided for the custom network you want to add.\
* **Via** [**Chainlist.org**](http://Chainlist.org) **:** * Access the Chainlist website ([chainlist.org](http://chainlist.org)). * On the Chainlist website, you'll find a list of various networks. * Search and select the network you want to add. * Click on the network you've chosen * Click “connect Wallet”
* Click "Add to Metamask". This action will automatically show the required network details in your Metamask extension or app.
* Once the details are filled, you need to confirm or save the network settings in Metamask.
* After that, the custom network was added to your Metamask. * Now you can select it from the network dropdown in Metamask to switch to this custom network.
# 2. How to use Normies Platform This page will guide you how to On Ramps and Off Ramps with Normies ## # How to use Normies on Browser This page will guide you how to use Normies on Browser 1\. On Ramps #### Tutorial Video : #### Step by Step Tutorial * Click "Sign Up" if you don't have an account yet. Click "Sign In" if you already have an account, then fill out the form.
* Click "Sign in with Google" or fill out the available form and then click "Sign In."
* Click "Connect Wallet" or click on the profile and then "Connect Wallet" and choose your preferred wallet. Make sure you have pinned your wallet into your browser.
* Click "Continue" to continue the transaction
* Choose your preferred currency and fill out the form
* If a prompt appears after you have chosen the cryptocurrency, click “Sign” to approve the network change.
* Choose your preferred transfer method. If you are using QRIS, make sure you are allowing your browser to open pop-ups.
* Ensure that all required fields in the form are filled accurately. * Click on "Transfer Now" to initiate your transaction. * If a prompt appears, click "Sign" to proceed. ## 2. Off Ramps #### Tutorial Video ### Step by Step Tutorial * Click "Sign Up" if you don't have an account yet. Click "Sign In" if you already have an account, then fill out the form.
* Click "Sign in with Google" or fill out the available form and then click "Sign In."
* Click "Connect Wallet" or click on the profile and then "Connect Wallet" and choose your preferred wallet. Make sure you have pinned your wallet into your browser.
* Click "Continue" to continue the transaction
* Choose your preferred currency and fill out the form.
* If a prompt appears after you have chosen the cryptocurrency, click “Sign” to approve the network change.
* Choose your destination bank and insert your bank account number. Click on “Check” to verify that the bank account inputted is valid.
* Ensure that all required fields in the form are filled accurately. * Click on "Withdraw now" to initiate your transaction. * If a prompt appears, click "Sign" to proceed. # How to use Normies on Mobile This page will guide you how to use Normies on Mobile ### On Ramps using Mobile * Install a Web3 wallet on your mobile device.
* Click the button provided in your email to access Ramps Normies. * Copy the link from your browser and paste it into your wallet browser. Once you are in, click the "Connect ramps"
* Click "Sign Up" if you don't have an account yet. Click "Sign In" if you already have an account, then fill out the form.
Click "Connect Wallet" or click on the profile and then "Connect Wallet" and choose your preferred wallet.
* Click "Continue" to continue the transaction
* Choose your preferred currency and fill out the form
* If a prompt appears after you have chosen the cryptocurrency, click “Switch Network” to approve the network change.
* Choose your preferred transfer method. If you are using QRIS, make sure you are allowing your browser to open pop-ups. * Ensure that all required fields in the form are filled accurately. * Click on "Transfer Now" to initiate your transaction. * If a prompt appears, click "Sign" to proceed. ### Off Ramps using Mobile * Click the button provided in your email to access Ramps Normies. Once you are in, click the "Connect ramps"
* Click on “Connect wallet” and choose your preferred wallet. Make sure you have pinned your wallet into your browser.
* Choose your preferred currency and fill out the form. Choose your withdrawal destination and insert your bank account number. Click on “Check” to verify that the bank account inputted is valid.

* If a prompt appears after you have chosen the cryptocurrency, click “Switch Network” to approve the network change.
* Ensure that all required fields in the form are filled accurately. * Click on "Withdraw now" to initiate your transaction. * If a prompt appears, click "Sign" to proceed. ### # 3. Frequently Asked Question (FAQ) This Page will guide you about Frequently Asked Question 1. **What cryptocurrencies and blockchains are available?** \ At this alpha launch stage, we offer three cryptocurrencies: ETH, BNB, USDT, USDC, IDRT and Matic. We support the following blockchains: Ethereum (ERC-20), Arbitrum Mainnet, Optimism Mainnet, Binance Smart Chain (BSC-20), Ton Mainnet, Berachain, Tezos Mainnet, and Matic Polygon blockchain. In the future, we plan to integrate more cryptocurrencies and blockchains. 2. **What is the minimum and maximum exchange amount when using Ramps Normies?** \ During the initial stage of this beta launch, we have set the minimum limit to IDR 25,000 and the maximum limit to IDR 16,000,000 per transactions 3. **Why do we need to give out our name as ID?** \ In order for our product to be fully complied with our local legal policies, we have set a certain minimum requirements in order for you to be able to make transactions comfortably. Worry not, those requirements are highly managed by our team and we do not sell those data to third parties. and also, you will only be asked one time to fill them! 4. **What is the benefit of me giving out my name as ID?** \ In return of your name, in beta phase you can now easily create transactions up to 7 Mio/transactions! and you know what? no more maximum limit per account. so, create those transactions as much as you want! 5. **Can I link the same withdrawal destination to multiple accounts?**\ No, a withdrawal destination can only be linked to one account at a time. 6. **Can I add multiple withdrawal destinations to a single account?** Yes, you can add multiple withdrawal destinations to one account. 7. **How can I use a withdrawal destination that is already linked to another account?** To use a withdrawal destination that has been used, you need first to remove it from the account that using it. However, each account must have at least one withdrawal destination. If you have only one, you must add another destination before removing the first one. 8. **Can’t remove the withdrawal destination from my account?** If you have only one withdrawal destination linked to your account, you must add another destination before you can remove the first one. 9. **Is there a limit to the number of withdrawal destinations I can add to my account?** There is no set limit to the number of withdrawal destinations you can add to your account. 10. **Is it possible to use the same phone number li nked to e-wallets on multiple Web 3 wallets?** Yes, it is possible to use the same phone number on different Web 3 wallets, but it depends on the specific e-wallets you are using. Here's an example: let's say you have Web 3 Wallet "A" that is linked with DANA using phone number "X". Now, whenever you use Web 3 Wallet "B", you can still add ShopeePay with the same phone number. 11. **Why did I lose my withdrawal destination history?** We understand that losing your withdrawal destination history can be frustrating. For existing users, we had to reset all withdrawal destination history due to new regulations on our product. However, once you add new withdrawal destinations, they will be saved. 12. **What is the limit for checking a bank account?** \ Each wallet address can only check their bank account three times per day. 13. **What transfer methods are supported?** \ Currently, we support bank transfers, virtual accounts, and digital wallet payment methods (Gopay, Ovo via QRIS). We are continuously working to provide more payment options in the near future! 14. **What withdrawal methods are supported?** \ Currently, we support withdrawals directly to a bank account & Digital wallet like OVO, Link Aja, Gopay, dana, and shoppee pay . 15. **How much does it cost to transfer and withdraw?** \ There are several fees that we do charge to our users. They are segregated to: \ \ 1\. Network Fee \ The amount of fee charged to users when on-ramp transaction(s) is being done. This covers the gas fee that is being charged to Normies' wallet when a transaction occured. \ \ 2\. Processing Fee\ The amount of fee charged to users when creating on/off ramps transaction on our platform, ramps.normi.es. \ \ 3\. Tax \ The tax fee that is charged to users accordingly from the legal rules applied (0,24%) \ \ For further details of each fee components, you may refer to the table below: \
| **Cost Structure** | **On Ramps** | **Off Ramps** | | ------------------ | ------------ | ------------- | | Network Fee | Gas Fee | 0 | | Processing Fee | 1% | 1% | | Tax | 0,2% | 0,24% | 1. **What is Normies' Wallet Address?** \ We are now using the same address both for on/off ramps for each available chains and coins. | Mainnet | 0x706675177c46a2c08724f7a0C200B7f95D4B1661 | | | ----------- | -------------------------------------------- | ------------------------------------------------------------------------------------ | | Arbitrum | 0xb0c043cA3bEAB93b07c9E4755F37D925E725b221 | | | Optimism | 0x10F42E6F50a9abEedB0E45cc532d3d60502904c1 | | | ZkSync | 0xDc6490C5911F056D75da5E62ED48931589d9cFD1 | | | BSC | 0x3A0454A3fF8e9D2c42049446dccd8BdFd93dd4A1 | | | Polygon PoS | 0x4EA2820E5cEAD88346862928dBEfDAb010d71761 | | | Tezos | tz1dJyAnBJ5m1Jh1cFf2hwUgGpyTgnRogovA | | | Solana | Hzp8Jy1xtR14fFK2xvYhpLkt3A21zMz8d3BQBXXXx6xi | | | Base | 0x159990C9C79922Ef37E1dA10C59324581860C541 | | 2. **What is the estimated processing time for transfers and withdrawals?** \ The on-ramp process takes less than a minute for the cryptocurrency to enter the wallet. Similarly, the off-ramp process takes less than a minute for the selected bank to receive the withdrawal. However, the actual processing time depends on the blockchain network. If it exceeds the estimated time, please click the report button without hesitation. 3. **What should I do if my transaction has expired?** \ Expired transactions can occur due to non-payment, lack of confirmation, or unsigned prompts. If you believe that you have not done anything to cause your transaction to expire, please get in touch with our Customer Support via Help Chat. 4. **How can I check the status of my transaction?** \ Simply click on your wallet address in the top right corner, and you will be able to view your entire transaction history. > **failed transfer =** All transactions categorized as 'failed' occur when errors happen during the transaction process, either before or after the user signs the prompt, such as fetch status failures, missing transactions, and similar issues.\ > **expired transfer** = every transaction that is considered "failed" when the user does not complete the payment within the specified time frame. 5. **What should I do if there's an error in my transaction?** \ If your transaction fails, you can report the error through the error page or contact our customer support via the Help Chat option. 6. **How can I change the connected wallet?** \ To change the connected wallet, simply click on your wallet address in the right corner. Then, you will see a logout button. Click the logout button so that you can reconnect with a different wallet. 7. **I can't seem to connect my wallet to BSC-20. What should I do?** \ Rest assured! To connect your wallet to the BSC-20 chain, make sure you have your VPN turned on beforehand. If you do not have a VPN, please install one before connecting. 8. **I don't have the RPC of the 5 blockchains. Where can I get them?** \ You can visit and follow this tutorial to add a new network to your MetaMask. 9. **Can I use a fiat currency other than Rupiah?** \ At the moment, this option is not available. However, we are actively working on developing this feature, and it may become available in the future. 10. **Why am I unable to proceed with my transaction?** \ This could be due to the following reasons: * Transaction Limit: You can only have two successful transactions per day per wallet. * Total Limit: The total transaction amount is currently limited to Rp16,500,000 (temporarily). * Ongoing Transaction: You might have an ongoing transaction that needs to be completed first. * Exceeding Maximum/Minimum Amount: Make sure you are within the specified maximum and minimum transaction amounts. 11. **Why am I receiving an estimated amount?** \ Due to the constantly changing cryptocurrency market, the process of transferring and withdrawing may take some time. Therefore, we can only provide you with an estimated amount, which may differ from the actual amount received 12. **Why can't I click "Transfer Now" and "Withdraw Now"? It looks like there's a bug!** \ You can try clearing your browser's cache and cookies before starting your transaction on Ramps Normies. 13. **I have not paid the QRIS yet, but the pop-up has not appeared.** \ There are two ways to solve this problem. First, you can try refreshing the page to see if the pop-up appears. Second, click on your "ongoing" status, which will direct you to the QRIS page. 14. **Why do I see “Unsupported Network” in my transaction?** \ There are two reasons why an unsupported network state may appear: First, your Metamask and Normies Network do not match; second, your wallet is disconnected. 15. **Why isn't there an option to connect to a Metamask wallet directly on my mobile device?** To connect to your Metamask wallet, you can use Wallet Connect, which offers the option to connect with Metamask. 16. **How to access Ramps Normies via mobile?** \ For a better experience, install a wallet on your mobile device. Then, copy the link URL and paste it into your wallet browser. By accessing Ramps Normies via your wallet browser, you will have a hassle-free experience. 17. **QRIS invoice not appearing?** \ If you choose QRIS as your transfer method but the invoice does not appear in your browser, you can change the pop-up settings and refresh the transaction page. To change the pop-up settings on iOS, open Settings, scroll down and select Safari, then you will find the toggle switch for "Block Pop-ups". 18. **How to connect my Metamask wallet to Ramps Normies?** \ To connect your Metamask wallet, you should have installed Metamask Wallet on your device. Open the Ramps.normi.es in your wallet browser. The Metamask button would appear in Ramps Normies. # B2C Referral Campaign
### Overview This campaign rewards people (referrers) who bring in new users through a voucher code. The more their code is used, the bigger the reward. ### How It Works 1. Referrers share a unique voucher code with their community or members. 2. Users who use the code get a 10% convenience fee benefit. 3. Referrers earn rewards based on how many transactions their code generates. ### Reward System #### Phase 1 (Monthly, based on number of transactions) | < 100 | 15% | | ------- | --- | | 101–300 | 20% | | 301–599 | 25% | | 600+ | 30% | #### Phase 2 (Planned) * Rewards based on transaction volume instead of count. * Details will be decided later. {% hint style="info" %} ⚠️ Note: Rewards and campaign rules can be adjusted as needed. {% endhint %} ### Tracking & Reporting * Each referrer will have a weekly dashboard. * Dashboard shows: * Number of transactions * Total transaction volume # BUIDL Your Web3 Dream Project We’re calling all Web3 developers and projects to join **#NormiesLevel2**.\ This is your chance to build on **Normies API (Send, Receive & Convert)** and unlock special perks during our birthday campaign. *** ### 📅 Campaign Period * **13 – 30 September 2025** * Agreements must be signed **before 30 September 2025** to qualify. *** ### 🎁 Benefits * **Rp 0 Implementation Fee** (waived if signed within campaign period). * **20% Revenue Sharing** from Normies’ transaction fees generated via your integration. *** ### ✅ Eligibility * Open to **individual developers, startups, and businesses** building on blockchain. * Projects must comply with **local regulations** and Normies’ acceptable use policy. * Examples of eligible builds: * DeFi apps * NFT marketplaces * Web3 payment solutions * Tokenized asset platforms * Not eligible: apps involving **gambling, illicit transactions, or prohibited use cases**. *** ### 💰 Revenue Sharing Details * Developers receive **20% of Normies’ transaction fee revenue** generated by their integration. * Revenue share is calculated **net of third-party costs** (e.g., network fees). * **Payout frequency:** Monthly. * **Payout method:** USDT. * **Minimum payout threshold:** $100. *** ### 🛠️ How to Join 1. Contact and get connected with the Normies Business Team. 2. Submit your project idea for initial review. 3. Sign the **cooperation agreement** before **30 September 2025**. 4. Gain access to the API sandbox and start building. 5. Go live and start earning revenue share. *** ### ❓ FAQ **Q: Who can join this program?**\ A: Any Web3 developer, startup, or business that meets our eligibility criteria and complies with regulations. **Q: How is the 20% revenue share calculated?**\ A: It’s 20% of Normies’ transaction fee revenue, net of third-party costs like network fees. **Q: When will I get paid?**\ A: Payouts are made monthly in USDT, provided you’ve reached the minimum threshold of $100. **Q: What happens if I don’t sign before 30 September 2025?**\ A: The Rp 0 implementation fee benefit expires, and normal fees will apply. **Q: Can I still join after the campaign ends?**\ A: Yes, but without the campaign perks. Standard onboarding fees and terms will apply. *** ### 📞 Contact For questions or to start building: * [@serquinzy](https://t.me/serquinzy) – Business Development * [@itwasmezra](https://t.me/itwasmezra) – Community Lead 👉 Reach out directly, and we’ll connect you with our Business Team for next steps. # #NormiesLevel2 Birthday Week Normies turns 2! Celebrate with us through exclusive discounts, token launches, trading rewards, and community events. | Campaign | Period | Benefit | Code / Condition | Notes | | ------------------------------- | ----------------------- | ----------------------------------------------------- | --------------------------------- | --------------------------------------------------------------- | | 13% Discount on Convenience Fee | 13 – 26 Sept 2025 | 13% off convenience fee | `NRMSLEVEL2` | 1000+ vouchers, first come first served | | New Token Releases | From 12 Sept 2025, 10AM | PENGU (SOL), JUPITER (SOL), USDC (Arb & Base), ETH L1 | – | Tokens live on Ramps | | Bring UP Your Volume | 13 – 27 Sept 2025 | 50% off convenience fee voucher | Min. Rp 7,000,000 per transaction | Max 5 vouchers/week (10 total), vouchers delivered 22 & 29 Sept | | AMA #NormiesLevel2 | 17 Sept 2025 | Q\&A, updates, roadmap | – | Community AMA session | ### 🎂 13% Discount on Convenience Fee **Details** * Period: **13 – 26 September 2025** * Discount: **13% off convenience fee** * Voucher Code: ``` NRMSLEVEL2 ``` * Supply: **1000+ vouchers** * Notes: First come, first served *** ### 🚀 New Token Releases **Release Date:** 12 September 2025, 10:00 AM **New Listings** * PENGU (SOL) * JUPITER (SOL) * USDC (Arbitrum & Base) **Tokens Returning** * ETH L1 (now with minimum IDR 500,000 per transaction) *** ### 📈 Bring UP Your Volume **Period:** 13 – 27 September 2025 **How It Works** * Make transactions (on/off ramp) of **Rp 7,000,000+** * Each qualifying transaction = **50% OFF convenience fee voucher** * Voucher cap: **5 vouchers/week** (10 total per campaign) * Vouchers sent to **registered email** every Monday: * Batch 1: 22 Sept → valid until 22 Oct 2025 * Batch 2: 29 Sept → valid until 29 Oct 2025 * Voucher expiry: **30 days** from issue * Voucher Code: **unique per user** *** ### 💬 AMA — #NormiesLevel2 * **Date:** Wednesday, 17 September 2025 * **Topic:** Updates, Q\&A, and future roadmap with special guest! *** ## ❓ FAQ — Birthday Week Campaigns **Q: How do I claim the 13% discount?**\ A: Use voucher code `NRMSLEVEL2` during checkout between 13–26 September 2025. **Q: How many vouchers are available?**\ A: 1000+ vouchers, first come first served. **Q: Which tokens are included?**\ A: New tokens: PENGU (SOL), JUPITER (SOL), USDC (Arb & Base). ETH L1 returns with higher minimum trade. **Q: What’s the minimum transaction size for the volume campaign?**\ A: Rp 7,000,000 (on/off ramp). **Q: How many vouchers can I get from the volume campaign?**\ A: Up to 5 vouchers per week, maximum 10 vouchers during the campaign. **Q: When do I receive my vouchers?**\ A: Vouchers are delivered every Monday (22 & 29 September) to your registered email. **Q: How long are vouchers valid?**\ A: 30 days from issue (Batch 1 valid until 22 Oct, Batch 2 until 29 Oct). *** ### 📞 Contact For campaign-related questions: * **Telegram Community:** [Join here](https://t.me/usenormies) * **Twitter/X:** [@usenormies](https://x.com/usenormies) # Bank Maintenance Schedule This documentation provides details about the scheduled maintenance for various payment method that may impact your transaction. Our scheduled maintenance may affect your transactions. We aim to keep you informed to reduce any inconvenience. Maintenance is essential to ensure our payment gateway systems remain stable and secure ### Maintenance Schedule Below is the current maintenance schedule for the affected banks, based on Western Indonesia Time (WIB): | Payment method | Maintenance time | | -------------------------- | ---------------------------- | | **BRI** | 23:59 - 03:01 WIB, every day | | **CIMB Niaga** | 23:29 - 01:01 WIB, every day | | **OCBC** | 00:00 - 05:00 WIB, every day | | **Bank Negara Indonesia** | 22:59 - 03:01 WIB, every day | | **Bank Mandiri** | 22:59 - 03:31 WIB, every day | | **Bank Syariah Indonesia** | 21:59 - 03:01 WIB, every day | | **OVO** | 3:00 - 23:59 WIB, every day | ### Recommendations * Plan your transactions outside the listed maintenance windows to avoid potential errors or delays. * If you experience issues during maintenance, please contact our support team for assistance. ### Support For any questions or support needs, reach out to our support team on Telegram (). We’re committed to assisting you through any disruptions. ### Notes This schedule is subject to change. We will provide updates via this documentation and other communication channels as needed. Thank you for your understanding and cooperation! Best regards,\ Normies Fam! # Get to know: Master account ## **What is Master Account ?** A master account is a central account that allows you to manage multiple wallets and withdrawal accounts. It serves as the primary identification when adding new wallet addresses. Master account also lays the foundation for future features such as membership programs, and loyalty programs, while preparing the platform for scalable growth.
1. **Profile** You can view information about yourself and check which **wallet is currently connected**. Additionally, you have the option to **change your Normies account password** for better security and account management
2. **Wallet account** You must connect your wallet to make transactions, but you can access your profile without connecting a wallet. Once connected, the wallet will appear in your profile and will be linked to your master account. You can add multiple wallets, with a maximum of 10 per blockchain type. Each wallet can have a nickname (1-15 alphanumeric characters) or display its wallet address if left empty. A wallet can only be linked to one profile and cannot be removed once connected. If you attempt to link a wallet that has not been linked before, a confirmation pop-up will notify you that this action is irreversible. If you choose to proceed, you will need to sign the request to complete the process. If the wallet is already linked, no new wallet will be added to the list. Only one wallet can be connected at a time—signing in with a new wallet will automatically disconnect the previous one. Multiple transactions can occur simultaneously as long as they involve different wallets.
3. **Withdrawal account** Withdrawal accounts are now linked to master account instead of a single wallet address. This means you can have multiple wallets under one master account while maintaining access to the same withdrawal accounts. Previously, you could only have one withdrawal account linked to a single wallet address.; now, each withdrawal account is tied to the master account. You can **add, remove, and manage withdrawal accounts** freely. A withdrawal account can be deleted without the need to add a new one first. Additionally, now you are able to insert a used withdrawal account from an unlinked wallet to the linked wallet (master account). All withdrawal accounts saved in a wallet will be **automatically migrated** once the wallet is linked to the master account. Users can also add withdrawal accounts without connecting their wallet, making management more flexible.
4. **History Transaction** Transaction history is displayed once a wallet is linked, including past transactions. You can filter the history by **type** (transfer and withdrawal), **date** (7 days, 30 days, or all time), and **wallet**, with statuses such as **Success, Failed, Expired, Pending, and Canceled**. Ongoing transactions remain visible in the master account even if the wallet is disconnected. Additionally, ongoing transactions will appear in the navbar (top right corner). # Things to know: Beta V.1.5 New fresh updates exclusively from Ramps Normies! You are definitely do not want to miss these updates:
New Coin: TON! Hear me out, hear me out - Calling all TON Troops to onboard to normies because you are now able to top up or withdraw TON on our platform! But before that please do hear out our house rules and exciting update! a. We have just dropped our Normies Telegram Mini Apps too! Explore the mini apps and experience seamless On & Off Ramps for TON through b. If you have previously connect your non-TONwallet to our platform, we will treat your new TON wallet as a new account, so you will have to re-fill your name to comply to our legality rules. c. TON transactions (transfer/withdraw) will take approximately 60-90sec to be validated by the blockhain, so please be patient as your transaction is on the process of being validated. # Things to know: Beta V.1.4 New fresh updates exclusively from Ramps Normies! You definitely do not want to miss these updates:
\ New Coin: SOLANA! \ Hear me out, hear me out - Calling all SOL Troops to onboard to normies because you are now able to top up or withdraw SOL on our platform! But before that please do hear out our house rules for this new onboarded coin. a. If you are trying to do the transaction via your mobile phone, we recommend you open Ramps Normies through the wallet application that you have installed instead of your local browser. b. If you have previously connect your non-SOLwallet to our platform, we will treat your new SOLwallet as a new account, so you will have to re-fill your name to comply to our legality rules. c. SOL transactions (transfer/withdraw) will take approximately 40-50sec to be validated by the blockhain, so please be patient as your transaction is on the process of being validated. \
# Things to know: Beta V.1.3 Things that you should definitely know about our newest update from Ramps Normies! 1. Withdrawal 100% Amount Improvement
With this new version, you'll notice now that for every 100% withdrawal request, your final amount will have a slightly different number than your max balance due to the estimated fee projection for your transaction. with this improvement, you don't have to worry anymore if your max amount won't be processed due to insufficient amount for gas/network fee. 2. New Coin: ZKSYNC Era!
You see it right! We're adding zkSync Era to our Etherium family on ramps normies. You may now easily transfer or withdraw zkSync Era at anytime, anywhere! but before that - take a warning that for every zkSync Era transaction might take 9-10 minutes of process to approve your transaction due to the amount of blocks (Apprx. 500 Blocks) that Ramps Normies have decided to take an approval. Enjoy the newest version of us! # Things to know: Beta V.1.2 New fresh updates exclusively from Ramps Normies! \ \ Happy news for our Normies! You definitely do not want to miss these updates: \ \ 1\. New Coin: TEZOS! \ Hear me out, hear me out - Calling all XTZ Troops to onboard to normies because you are now able to top up or withdraw XTZ on our platform! But before that please do hear out our house rules for this new onboarded coin. a. If you are connecting a brand new fresh tezos wallet\* (Kukai, Temple, or any wallet from Beacon Wallet SDK), please be aware that there will be a one time charged allocation fee from the blockchain, you may check the details on the blockchain scanner (tzkt.io) b. if you are connecting from these wallets below and you are receiving an encrypted hexcode prompt message, you may freely decode the message with : \ \ 1\. Temple Wallet Apps Android \ 2\. Umami Desktop Apps \ 3\. Plenty Wallet Apps Android\ \ c. If you have previously connect your non-xtz wallet to our platform, we will treat your new xtz wallet as a new account, so you will have to re-fill your name to comply to our legality rules. \ \ d. XTZ transactions (transfer/withdraw) will take approximately 40-50sec to be validated by the blockhain, so please be patient as your transaction is on the process of being validated. 2. Check out our new blog: blog.normi.es! Get our newest update from the latest technology news around web3, our product updates and events and everything in between exclusively on our blog. don't forget to also subscribe yourself to get notified from the latest update. # Things to know: Beta V.1.1 Update Newest updates from our Beta V.1 mode you don't want to miss out! Howdy! So, as you can see, we're not stopping just for the V.1 version because V.1.1 is coming in hot. \ \ **No More Limit Transaction!** \ Yep, you're hearing that right. We have now taken out the maximum 16,500,000 per account in order for our users to create transactions comfortably within exisiting wallet addresses.
**Upgrade your account to enjoy new limit**\ You can now also buy or sell your crypto with a new limit up to 7 Mio per transaction! But in order to do that, you will need to fill out the KYC form beforehand. Worry not, we will only ask for your name as stated on your ID and this will only be asked one time. So make sure that you fill the form correctly! # Things to know: Beta V.1 Update What is new for the beta version of Ramps Normies
As we have leveled up to our Beta phase, there are some exciting news for our normies to take into account! 1. **Open Public**\ As per Beta Mode is up, users can now connect wallet without having to log-in anymore. Users will automatically be directed to the transaction interface once landed from ramps.normi.es. All EVM-chain wallets are connectable to our platform.
2. **Fee Beta Mode**\ We are now currently formulating a fee structure. With that having said, users may now see the potential fee that is prolly gonna be charged in the future per transaction. But please be reminded that **those numbers are not the final formula**. We are still trying to find the best and most efficient formula in order for our users to get the most affordable cost! But worry not, **during this beta phase, everything is still FREE of charge.**
3. **New Engine for on ramps transaction**\ Our on ramps flow is now leveled up! We are now fully automated and is now connected to third party CEX in order to complete our liquidity flow so that our users can now create more transactions without having to worry about maintenance no more!
4. **1 Withdrawal Account, 1 Wallet Address** \ Users now can only link 1 withdrawal account (VA or E-Wallets) to only 1 wallet address. there can not be a multiple wallet address having the same 1 withdrawal account in order for our platform to comply with the local's law and regulation. \ \ Users may still be able to add more withdrawal account under 1 wallet address as long as it is not linked to other wallet address. # All About Spaceventure (FAQ) Howdie, Spaceventurers! as you may have seen our wild journey is soon to begin, please do check the rules below before we buckle up.

https://normi.es/spaceventure

1. Accessing the project & general information 1. Spaceventure's detailed information may be accessed through our landing page here: 2. To check whether you are eligible as an Alpha and/or Beta holder, refer to the "Check My Eligibility" section. 3. The Spaceventure project will have its network on BASE. All kinds of NFTs will be minted and airdropped through the BASE network. Non-EVM based users will have to create their new EVM wallet and register it by creating a ticket through our Telegram channel. 4. If you are an Alpha/Beta user with a non-EVM wallet, please create a ticket through our Telegram channel so we can submit your new EVM wallet.
2. What is ABOO and How it works 1. ABOO is the points currency that we are using throughout the entire project. 2. To receive ABOO, Normies' members will have to collect Spaceventure's NFTs, as they will be converted into points. 3. Below are the list of the claimable NFTs: | NFT | Eligibility | ABOO | | ------------ | -------------------------------------------------------------- | ------------ | | Eclipse ABOO | Alpha Members | 1500 ABOO | | Nebula ABOO | Alpha And/Or Beta Members | 1000 ABOO | | Galaxy ABOO | All Members | 500-800 ABOO | | Comet ABOO | All Members | 200 ABOO | | BATOO | Specific Members within the requirement (will be updated soon) | TBA | 3. Claiming The NFTs 1. Eclipse ABOO (Alpha NFT) The requirement for Normies' members to have this NFT is to have a history of at least one transaction on Ramps Normies during the Alpha version of our product. This NFT is only claimable during the Genesis Period.
In order to claim Eclipse ABOO, a small minting fee needs to be paid upfront.
2. Nebula ABOO (Beta NFT) \ The requirement for a Normies' member to have this NFT is to have a history of a minimum of 1 transaction on Ramps Normies during the Beta version of our product. This NFT is only claimable during the Genesis Period.
In order to claim Eclipse ABOO, a certain tax fee needs to be paid upfront.
3. Galaxy ABOO (Winner's POAP) This NFT will be given to Normies' members who have won competition events throughout the Spaceventure project. Winners will be given a secret code and a secret link that are only accessible to the winners, allowing them to claim this NFT.\ \ Galaxy ABOO Opensea: [Click Here](https://opensea.io/collection/normies-spaceventure-galaxy)\ Galaxy ABOO Contract: [Click Here](https://basescan.org/address/0x000000002f244dce0e6d5fcf4360147d7223bce8)
4. Comet ABOO (POAP) \ This NFT will be airdropped to Normies' members who have attended an event created by the Generals throughout the Spaceventure project.\ \ Comet ABOO Opensea: [Click Here](https://opensea.io/collection/normies-spaceventure-comet)\ Comet ABOO Opensea: [Click Here](https://basescan.org/address/0x00000001def6f43f7fc5c7a704ce2c1168dc641d)
5. Redeemable Reward NFT This NFT is to be given once Normies' members have successfully converted their ABOO points to a claimable reward. This NFT will be burned once Normies' members have received the physical item.
4. **Zealy Points**\ \ If you are a Normies' member who has completed the rally quest from Zealy points, you will also have your Zealy points converted into ABOO points. The Zealy points convertible to ABOO points are valid for quests conducted from 1st March 2024 to 31st June 2024.
Zealy points conversion to ABOO points will have a ratio of 1:1, meaning every 1 Zealy point received by the Normies members will be converted to 1 ABOO point.
Converted Zealy points will be visible once users have connected their wallets to Ramps Normies and accessed the point system feature.
5. **Point Conversion** \ \ All NFTs that have been collected by Normies' members will be converted into ABOO points. In order for the conversion to take place, a specific day will be announced by the Generals, who will provide the snapshot date and time to monitor and collect the latest updates on the Normies' members' wallets containing each of the NFTs.
Before the snapshot period, Normies' members are allowed to exchange NFTs (buying/selling) on the market in order to complete their NFT collections.
However, in order to be converted to ABOO, only one of each NFT per event tier per wallet may be converted into ABOO points. For instance:
1. You have 2 Eclipse ABOO in 1 wallet, meaning that only 1 Eclipse ABOO will be converted into ABOO Points 2. You have 1 Eclipse ABOO & 2 Nebula ABOO in 1 wallet, meaning only 1 Eclipse ABOO & 1 Nebula ABOO will be converted into ABOO Points 3. You have 2 Galaxy ABOO for tier "1st Winner", meaning only Galaxy ABOO will be converted into ABOO Points 4. You have 2 Galaxy ABOO for tier "2nd Winner" for "Valorant Game Night", and 1 Galaxy ABOO for tier "3rd Winner" for "Discord Level Up Competition", meaning only 1 Galaxy ABOO for tier "2nd Winner" for "Valorant Game Night" and 1 Galaxy ABOO for tier "3rd Winner" for "Discord Level Up Competition" will be converted into ABOO Points. 5. You have 2 Comet ABOO for "Townhall Q3", meaning only 1 Comet ABOO for "Townhall Q3" will be converted into ABOO Points 6. You Have 1 Comet ABOO for "Townhall Q3" and 1 Comet ABOO for "Normies Weekly AMA", meaning both of the Comet ABOOs will be converted into ABOO Points
6. **Claiming Rewards** \ \ In order to claim your rewards from the converted ABOO points, there will be a claimable rewards page within the point system feature on Ramps Normies. You may claim any claimable rewards that are listed on the page. Once you have claimed, your ABOO points will be decreased, and in exchange, you'll receive the Reward Redeemable NFT.
Notes: There will be no deduction of points on the Leaderboard; your ABOO points will remain as much as you have collected from the beginning. The final ABOO points (that have been deducted if you have claimed your rewards) may be viewable on your dashboard.
After you have claimed your Reward Redeemable NFT, one of our staff will contact you to arrange the shipping and any other necessary details. Once you have received the physical reward, your Reward Redeemable NFT will be burned.
Frequently Asked Common Questions 1. **How can I join this project?**\ To join this project, all you have to do is attend all of our events conducted under the SPACEVENTURE project and collect all the NFTs! In addition to that, if you are eligible for the Genesis Troops, you may also receive additional NFTs that will boost your ABOO points.
2. **How do I know if I am a part of the Genesis Troops?** You may access our project landing page () and navigate to the eligibility section. Just hit the button, input your email and wallet address, and we'll check it out for you!
3. **I don't have a BASE network wallet, and my wallet is not EVM-based. What should I do?**\ Worry not, if you don't have an EVM-based wallet, all you have to do is create one! :smile:
4. **I should be eligible for Nebula ABOO, but my wallet is not EVM-based. How can I claim my Nebula ABOO?** \ You may contact us on Telegram and create a ticket! We'll help you by manually verifying your wallet address, but we also need your EVM-based wallet in order to airdrop your Nebula ABOO. So, be sure to create one before creating the ticket!
5. **Are the NFTs transferable?** \ The answer is YES, they are all transferable between wallets. You may exchange, buy/sell between members. However, please remember that once a snapshot has been taken, only 1 NFT per tier per event will be converted into ABOO points (see point conversion explanation above).
6. **I have more than 1 wallets, some of them are EVM, some other are NON-EVM but all of them are eligible, what should i do?** \ If your EVM wallet is eligable then no worries, all is good and join the fun! for your NON-EVM wallets, if they are eligable you may create a new EVM wallets for each of the eligable NON-EVM wallets and submit your new wallets through Telegram tickets. # New 12% PPN Implementation
Dear Normies, \ \ As we all have been informed that starting out of 3rd of January 2025, there will be some of the official changes regarding the tax structure that had been implemented on our platform. | | PPN (BUY) | PPH (SELL) | | --------------------- | --------- | ---------- | | Before | 0,22% | 0,2% | | After (24th Jan 2025) | 0,24% | 0,2% | This changes will be applied as a form of our obligation as stated from the Peraturan Menteri Keuangan (PMK) No. 131 Tahun 2024 & PMK No. 81 Tahun 2024 where yet to be recognized exchange will have to apply 2% out of the general PPM (2% x 0,12%) which will conclude both PPN and PPH equals to 0,46% (0,24% + 0,2%) \

Tax Implementation IU

Both transfer or withdrawal transaction will have it's tax fee shown on the final amount received component by clicking the "drop down" icon. \ \ This changes will officially be applied as of 24th January 2025. \ \ Please reach us out if there's any further inquires needed that we can help by reaching out to our Telegram. \ \ Have a good week! # \[BAHASA] New 12% PPN Implementation
Dear Normies, \ \ Sebagaimana telah diinformasikan, mulai tanggal 3 Januari 2025, akan ada beberapa perubahan resmi terkait struktur pajak yang diterapkan di platform kami. | | PPN (BUY) | PPH (SELL) | | --------------------- | --------- | ---------- | | Before | 0,22% | 0,2% | | After (24th Jan 2025) | 0,24% | 0,2% | Perubahan ini dilakukan sebagai bentuk kewajiban kami sesuai dengan Peraturan Menteri Keuangan (PMK) No. 131 Tahun 2024 & PMK No. 81 Tahun 2024, di mana bursa yang belum diakui wajib menerapkan 2% dari PPM umum (2% x 0,12%) yang mencakup PPN dan PPh dengan total sebesar 0,46% (0,24% + 0,2%).\

Tax Implementation IU

Baik transaksi transfer maupun penarikan akan menampilkan biaya pajaknya pada komponen jumlah akhir yang diterima dengan mengklik ikon "drop down".\ \ Perubahan ini akan resmi diberlakukan mulai 24 Januari 2025.\ \ Silakan hubungi kami jika ada pertanyaan lebih lanjut dengan mengunjungi [Telegram ](https://t.me/usenormies)kami.\ \ Have a good week! # 4. Official Social Media This page will guide you to our social media Normies Social Media * Twitter : * Telegram : * Website : # 5. Privacy Policy This page will guide you to understand about Normies Privacy Policy. # Kebijakan Privasi Normies Kebijakan Privasi ini menjelaskan bagaimana kami, Normies dan/atau afiliasinya, mengumpulkan, menyimpan, menggunakan, memproses Informasi Pribadi Anda. |

PRIVACY POLICY
NORMIES

Kebijakan Privasi ini menjelaskan bagaimana kami, Normies dan/atau afiliasinya, mengumpulkan, menyimpan, menggunakan, memproses Informasi Pribadi Anda.

PENDAHULUAN

Pemberitahuan Privasi ini menjelaskan bagaimana kami, Normies dan/atau afiliasinya ("Normies"), mengumpulkan, menyimpan, menggunakan, memproses, menyimpan, memindahkan, mengungkapkan, dan melindungi Informasi Pribadi Anda. Pemberitahuan Privasi ini berlaku untuk semua situs web, layanan dan produk (secara bersama-sama disebut sebagai "Aplikasi"), kecuali jika tercakup dalam pemberitahuan privasi yang terpisah.

Mohon baca Pemberitahuan Privasi ini secara menyeluruh untuk memastikan bahwa Anda memahami praktik perlindungan data kami. Kami ingin membuatnya lebih mudah dipahami, jadi kami menulis ringkasan yang menyoroti semua poin penting. Kecuali ditentukan lain, semua istilah dalam huruf besar yang digunakan dalam Pemberitahuan Privasi ini memiliki arti yang sama seperti yang diberikan kepada mereka dalam Syarat dan Ketentuan yang berlaku antara Anda dan Normies.

PENGAKUAN DAN PERSETUJUAN

Dengan menerima Pemberitahuan Privasi, Anda mengakui bahwa Anda telah membaca dan memahami Pemberitahuan Privasi ini dan Anda menerima semua ketentuannya. Secara khusus, Anda setuju dan mengizinkan kami untuk mengumpulkan, menggunakan, membagikan, mengungkapkan, menyimpan, memindahkan, atau memproses Informasi Pribadi Anda sesuai dengan Pemberitahuan Privasi ini.

Dalam keadaan di mana Anda memberikan kami Informasi Pribadi yang berkaitan dengan individu lain (seperti Informasi Pribadi yang berkaitan dengan pasangan, anggota keluarga, teman, atau pihak lain), Anda menyatakan dan menjamin bahwa Anda telah mendapatkan persetujuan individu tersebut untuk, dan dengan ini menyetujui atas nama individu tersebut, pengumpulan, penggunaan, pengungkapan, dan pemrosesan Informasi Pribadinya oleh kami.

Anda dapat menarik persetujuan Anda atas setiap atau semua pengumpulan, penggunaan, atau pengungkapan Informasi Pribadi Anda kapanpun dengan memberikan pemberitahuan yang wajar secara tertulis kepada kami menggunakan detail kontak yang tertera di bawah. Anda juga dapat menarik persetujuan Anda bagi kami untuk mengirimkan komunikasi dan informasi tertentu kepada Anda melalui fasilitas "opt-out" atau "berhenti berlangganan" yang terdapat dalam pesan-pesan kami kepada Anda. Bergantung pada keadaan dan sifat persetujuan yang Anda tarik, Anda harus memahami dan mengakui bahwa setelah penarikan persetujuan tersebut, Anda mungkin tidak lagi dapat menggunakan Aplikasi atau layanan. Penarikan persetujuan oleh Anda dapat mengakibatkan penghentian akun Anda atau hubungan kontraktual Anda dengan kami, dengan semua hak dan kewajiban yang masih harus dibayar tetap dilindungi sepenuhnya. Setelah menerima pemberitahuan Anda untuk menarik persetujuan atas pengumpulan, penggunaan, atau pengungkapan Informasi Pribadi Anda, kami akan memberitahu Anda tentang kemungkinan konsekuensi dari penarikan tersebut sehingga Anda dapat memutuskan apakah memang Anda ingin menarik persetujuan.

Pengumpulan dan Penggunaan Data Pribadi

Data pribadi adalah informasi yang berhubungan langsung atau tidak langsung kepada Anda, yang diidentifikasi atau dapat diidentifikasi dari informasi itu atau dari informasi dan informasi lainnya. Transaksi dan berurusan dengan Normies, Anda mungkin diminta untuk memberikan data pribadi Anda dari waktu ke waktu. Normies dan penyedia layanan pihak ketiga dapat berbagi data Pribadi dengan satu sama lain dan menggunakan data pribadi konsisten dengan Kebijakan Privasi ini. Mereka juga mungkin menggabungkannya dengan informasi lain untuk menyediakan dan meningkatkan produk dan layanan Normies.

Retensi Informasi Pribadi

Harap perhatikan bahwa masih ada kemungkinan bahwa beberapa Informasi Pribadi Anda mungkin disimpan oleh pihak lain atau Pengguna dengan cara tertentu (seperti, melalui tangkapan layar). Informasi yang disampaikan melalui komunikasi antara Pengguna dan Pihak Ketiga, yang dilakukan selain melalui penggunaan Aplikasi (seperti melalui telepon, pesan seluler, atau mode komunikasi lainnya) juga dapat disimpan dengan beberapa cara. Kami tidak mengizinkan penyimpanan Informasi Pribadi dengan cara tersebut dan kami tidak bertanggung jawab kepada Anda untuk hal yang sama. Sejauh diizinkan oleh Hukum yang Berlaku, kami tidak akan bertanggung jawab atas penyimpanan Informasi Pribadi Anda tersebut. Anda setuju untuk membebaskan kami, maupun pejabat, direktur, karyawan, agen, pemasok, kontraktor, dan Afiliasi kami dari dan terhadap setiap dan semua klaim, kerugian, kewajiban, pengeluaran, kerusakan, dan biaya (termasuk tetapi tidak terbatas pada biaya hukum dan pengeluaran atas dasar ganti rugi penuh) yang dihasilkan secara langsung atau tidak langsung dari penyimpanan Informasi Pribadi Anda yang tidak sah.

RINGKASAN

  1. Informasi apa yang kami kumpulkan tentang Anda?

Kami mengumpulkan Informasi Pribadi saat Anda menggunakan Aplikasi kami. Kami juga mengumpulkan informasi perangkat dan informasi teknis dari Anda, dan informasi lain yang mungkin Anda kirimkan saat Anda menggunakan Aplikasi kami. Apabila Anda memilih untuk tidak memberikan informasi tersebut, kami tidak akan dapat menyediakan Aplikasi kepada Anda secara normal.

Kami mengumpulkan Informasi Pribadi saat Anda menggunakan Aplikasi kami. Kami juga mengumpulkan informasi perangkat dan informasi teknis dari Anda, dan informasi lain yang mungkin Anda kirimkan saat Anda menggunakan Aplikasi kami. Apabila Anda memilih untuk tidak memberikan informasi tersebut, kami tidak akan dapat menyediakan Aplikasi kepada Anda secara normal.

Ketika Anda mendaftar, kami mungkin mengumpulkan berbagai data pribadi yang termasuk sebagai berikut :

a. Alamat email;

b. Nomor telepon;

c. Nomor Induk Kependudukan (“NIK”);

d. Foto selfie / swafoto;

e. Pekerjaan;

f. Pendapatan;

g. Sumber pendapatan;

h. Tujuan; dan

i. Nomor rekening bank.

  1. Bagaimana kami akan menggunakan informasi tentang Anda?

Anda sebagai seorang Pengguna, kami menggunakan informasi Anda untuk mengurus dan mengelola Akun Anda pada kami, berkomunikasi dengan Anda, dan menyediakan berbagai layanan dan fungsi yang tersedia dalam Aplikasi agar dapat memberikan layanan dan informasi yang Anda butuhkan dengan lebih baik dan untuk itu, kami menggunakan informasi pribadi Anda untuk :

a. Menjawab pertanyaan-pertanyaan dan/atau permintaan-permintaan yang Anda ajukan.

b. Mengelola atau melaksanakan kewajiban kami terkait dengan Perjanjian apa pun antara Anda dengan Normies.

c. Mengantisipasi dan mengatasi permasalahan terkait produk yang kami tawarkan.

d. Melakukan monitoring terhadap transaksi-transaksi yang Anda lakukan dengan Kami atau dengan produk lainnya.

e. Melakukan pencatatan segala informasi dari komputer/aplikasi dan browser Anda, termasuk alamat IP cookie information, atribut perangkat lunak dan perangkat keras dan halaman yang Anda minta, menggunakan informasi Anda untuk melakukan penyesuaian iklan dan isi yang akan ditampilkan Normies dan mengadakan penelitian guna melakukan peningkatan layanan Normies.

  1. Dengan siapa kami membagikan informasi Anda?

Kami membagikan data Anda dengan Pengguna dan Penyedia Layanan (sebagaimana berlaku) untuk memfasilitasi pelaksanaan layanan untuk atau oleh Anda, dengan mitra dan pemasok pihak ketiga kami, sejauh yang diperlukan oleh mereka untuk menyediakan layanan mereka, seperti pemrosesan pembayaran. Kami menggunakan layanan pihak ketiga ini semata-mata untuk memproses atau menyimpan informasi Anda untuk tujuan yang dijelaskan dalam Pemberitahuan Privasi ini. Kami juga membagikan informasi Anda dengan Afiliasi kami untuk tujuan yang dijelaskan dalam Pemberitahuan Privasi ini dan dengan pemerintah dan badan pengatur sebagaimana diwajibkan oleh Hukum yang Berlaku.

  1. Di mana kami memproses informasi Anda?

Server kami mungkin berlokasi di luar Wilayah. Kami juga dapat mentransfer informasi Anda kepada Afiliasi dan pemasok pihak ketiga serta mitra kami di luar Wilayah untuk tujuan yang ditetapkan dalam Pemberitahuan Privasi ini.

  1. Berapa lama kami menyimpan informasi Anda?

Kami menyimpan informasi Anda selama diperlukan untuk memenuhi tujuan pengumpulan informasi tersebut, atau sebagaimana diwajibkan oleh hukum yang berlaku

  1. Bagaimana saya dapat menggunakan hak saya atas informasi saya?

Anda mungkin memiliki berbagai hak terkait data Anda berdasarkan Hukum yang Berlaku dan Anda dapat menghubungi kami untuk menggunakan hak Anda.

  1. Hubungi kami

Jika Anda memiliki pertanyaan, masalah, atau keluhan, silakan hubungi kami melalui detail kontak yang dapat ditemukan di bagian Hubungi Kami.

  1. Bagaimana kami akan memberitahu Anda tentang perubahan?

Kami akan mengubah Pemberitahuan Privasi ini dari waktu ke waktu dan memberitahukan Anda tentang versi yang diperbarui melalui Aplikasi kami. Mohon periksa kembali secara berkala untuk mengetahui pembaruan atau perubahan apapun pada Pemberitahuan Privasi ini.

Penjelasan lebih lanjut mengenai hal di atas dapat dibaca pada bagian di bawah ini.

INFORMASI PRIBADI YANG KAMI KUMPULKAN

  1. Jenis Informasi Pribadi yang Kami Kumpulkan tentang Anda

"Informasi Pribadi" berarti informasi yang mengidentifikasi atau dapat digunakan untuk mengidentifikasi, menghubungi, atau menemukan orang atau perangkat yang terkait dengan informasi tersebut. Informasi Pribadi mencakup, namun tidak terbatas pada, alamat email, rekening bank, dan alamat dompet. Jenis Informasi Pribadi yang kami kumpulkan tergantung pada keadaan pengumpulan dan sifat layanan yang diminta atau transaksi yang dilakukan.

Sejauh diizinkan oleh hukum yang berlaku, kami dapat mengumpulkan, menggunakan, menyimpan, dan memindahkan berbagai jenis Informasi Pribadi tentang Anda yang telah kami kelompokkan sebagai berikut:

a. Data Identitas meliputi nama lengkap, kartu identitas, tanggal lahir, pekerjaan, pendapatan, sumber pendapatan, tujuan, foto, dan/atau data biometrik.

b. Data Kontak mencakup alamat penagihan, alamat pengiriman, alamat email, dan nomor telepon.

c. Data Kelayakan mencakup, sehubungan dengan Penyedia Layanan, lisensi, persetujuan, dan otorisasi lain yang mengizinkan Anda untuk mengoperasikan kendaraan dan menyediakan transportasi atau layanan lainnya, dan rincian polis asuransi.

d. Data Transaksi mencakup pembelian atau pesanan yang Anda lakukan, minat, preferensi, umpan balik, dan tanggapan survei Anda, sehubungan dengan Pengguna, jenis layanan yang dicari, perincian tentang penjemputan dan/atau pengantaran; dan sehubungan dengan Penyedia Layanan, jenis layanan yang dapat diterima saat itu.

e. Data Keuangan termasuk rincian rekening bank dan kartu pembayaran seperti jenis kartu pembayaran atau rekening yang digunakan, nama penerbit kartu pembayaran atau rekening tersebut, nama pemegang kartu pembayaran atau rekening tersebut, nomor identifikasi rekening atau kartu pembayaran tersebut, kode verifikasi kartu pembayaran atau rekening tersebut, dan tanggal kadaluarsa kartu pembayaran atau rekening tersebut, sebagaimana yang berlaku, riwayat keuangan (termasuk namun tidak terbatas pada riwayat transaksi kartu pembayaran atau rekening, rincian kartu pembayaran atau rekening dan pemetaan dan / atau status dan status kartu pembayaran atau rekening tersebut) dan skor kredit.

f. Data Pembayaran mencakup rincian pembayaran atau transfer yang dilakukan melalui fasilitas uang elektronik dan/atau dompet elektronik yang kami sediakan seperti informasi yang berkaitan dengan penggunaan, pembayaran, rincian penerima (termasuk rincian rekening mereka), jumlah pembayaran yang dibayarkan, rincian tagihan, dan rincian tagihan.

g. Data Teknis mencakup perincian tentang penggunaan Anda atas Aplikasi kami seperti pesan dalam aplikasi, riwayat pencarian dalam aplikasi, alamat protokol internet (IP), informasi seperti halaman web yang sebelumnya atau yang kemudian dilihat, durasi setiap kunjungan/sesi, identitas perangkat internet (ID) atau alamat kontrol akses media, ID periklanan seluler, dan informasi perangkat lain termasuk informasi mengenai produsen, model, dan sistem operasi perangkat yang Anda gunakan untuk mengakses Aplikasi dan log kerusakan.

h. Data Lokasi mencakup informasi geolokasi real-time Anda. Kami dapat membuat, menggunakan, melisensikan, atau mengungkapkan Data Gabungan seperti data statistik atau demografis untuk tujuan apa pun. Data Gabungan dapat berasal dari Informasi Pribadi Anda tetapi tidak akan dianggap sebagai Informasi Pribadi karena data ini tidak akan secara langsung atau tidak langsung mengungkapkan identitas Anda karena kami akan memastikan:

(i) bahwa semua pengidentifikasi telah dihapus sehingga data tersebut, secara terpisah atau dalam kombinasi dengan data lain yang tersedia, tidak dapat dikaitkan dengan atau dikaitkan dengan atau tidak dapat mengidentifikasi siapa pun, dan

(ii) data tersebut kemudian digabungkan dengan data yang serupa sehingga data asli membentuk bagian dari kumpulan data yang lebih besar.

  1. Jika Anda memberikan Informasi Pribadi yang Tidak Lengkap

Apabila kami perlu mengumpulkan Informasi Pribadi berdasarkan hukum, atau berdasarkan ketentuan kontrak yang kami miliki dengan Anda, dan Anda memilih untuk tidak memberikan Informasi Pribadi tersebut atau memberikan Informasi Pribadi yang tidak lengkap saat diminta, kami mungkin tidak dapat melaksanakan kontrak yang telah atau sedang kami buat dengan Anda (misalnya, untuk menyediakan barang atau layanan kepada Anda).

  1. Cara Kami Mengumpulkan Informasi Pribadi Anda

Informasi Pribadi yang kami kumpulkan dapat diberikan oleh Anda secara langsung atau oleh pihak ketiga (misalnya: saat Anda mendaftar atau menggunakan Aplikasi, saat Anda menghubungi layanan pelanggan kami, atau Anda memberikan Informasi Pribadi kepada kami). Kami dapat mengumpulkan informasi dalam berbagai bentuk dan untuk berbagai tujuan (termasuk tujuan yang diizinkan berdasarkan hukum yang berlaku).

a. Informasi yang diperoleh dari Anda atau dari perangkat seluler

Anda secara langsung Anda dapat memberikan kepada kami Identitas, Kontak, Kelayakan, Profil, Keuangan, dan Data Pembayaran Anda, termasuk dalam situasi di mana diminta oleh kami atau di mana diwajibkan oleh Hukum yang Berlaku, ketika berinteraksi dengan kami secara langsung atau dengan berkorespondensi dengan kami melalui pos, telepon, email atau lainnya. Ini termasuk Informasi Pribadi yang Anda berikan ketika Anda:

i. mendaftar dan membuat Akun dengan kami menggunakan Aplikasi;

ii. menggunakan Aplikasi, termasuk jika Anda mendaftar sebagai Penyedia Layanan atau menggunakan layanan sebagai Pengguna;

iii. menggunakan fasilitas uang elektronik dan/atau dompet elektronik yang kami sediakan (baik sebagai pembayar atau penerima);

iv. mendaftarkan diri sebagai pemegang rekening yang terdaftar atau terverifikasi pada suatu fasilitas uang elektronik;

v. menambahkan sumber dana untuk pembayaran dalam Aplikasi;

vi. menggunakan fitur obrolan dalam Aplikasi; dan

vii. memberikan umpan balik atau menghubungi kami.

b. Informasi yang dikumpulkan setiap kali Anda menggunakan Aplikasi

Anda dapat memberikan Data Teknis dan Lokasi kepada kami setiap kali Anda menggunakan dan/atau mengunjungi Aplikasi. Kapan pun Anda mengakses Aplikasi melalui Perangkat Seluler Anda, kami akan melacak dan mengumpulkan informasi lokasi geografis Anda secara real-time. Dalam beberapa kasus, Anda akan diminta atau diwajibkan untuk mengaktifkan Sistem Pemosisian Global ("GPS") pada Perangkat Seluler Anda agar kami dapat memberikan pengalaman yang lebih baik dalam menggunakan Aplikasi (sebagai contoh, untuk memberikan informasi mengenai seberapa dekat Penyedia Layanan dengan Anda. Anda selalu dapat memilih untuk menonaktifkan informasi pelacakan geolokasi pada Perangkat Seluler Anda untuk sementara waktu. Namun, hal ini dapat memengaruhi fungsi-fungsi yang tersedia pada Aplikasi. Jika Anda menggunakan dan/atau ketika pembayaran atau transfer dilakukan melalui fasilitas uang elektronik dan/atau dompet elektronik yang kami sediakan (baik sebagai pembayar maupun penerima), kami dapat mengumpulkan Data Keuangan, Profil, dan Pembayaran tertentu yang berkaitan dengan pembayaran dan transfer tersebut.

c. Informasi yang dikumpulkan dari pihak ketiga

Kami juga dapat mengumpulkan Informasi Pribadi Anda dari pihak ketiga (termasuk agen, vendor, pemasok, kontraktor, mitra, dan pihak lain yang menyediakan layanan kepada kami, yang mengumpulkan Informasi Pribadi Anda dan/atau menjalankan fungsi atas nama kami, atau yang bekerja sama dengan kami). Dalam hal demikian, kami hanya akan mengumpulkan Informasi Pribadi Anda untuk atau sehubungan dengan tujuan pihak ketiga tersebut terlibat atau tujuan kerja sama kami dengan pihak ketiga tersebut (tergantung pada kasusnya). Khususnya jika Anda mendaftar untuk kartu pembayaran atau rekening melalui Aplikasi dan/atau mengakses, menambahkan dan/atau menautkan kartu pembayaran atau rekening ke Aplikasi (sebagaimana berlaku di negara Anda), kami dapat mengumpulkan informasi keuangan tertentu dan riwayat keuangan Anda (termasuk namun tidak terbatas pada riwayat transaksi kartu pembayaran atau rekening, rincian kartu pembayaran atau rekening serta pemetaan dan/atau status dan status kartu pembayaran atau rekening) dari penerbit kartu pembayaran atau rekening atau pihak ketiga lainnya.

d. Informasi tentang pihak ketiga yang Anda berikan kepada kami

Anda dapat memberikan kepada kami Informasi Pribadi yang berkaitan dengan individu pihak ketiga lainnya (termasuk Informasi Pribadi yang berkaitan dengan pasangan, anggota keluarga, teman, atau individu lainnya). Dalam hal demikian, Anda tentu saja memerlukan persetujuan mereka untuk melakukannya - lihat "Pengakuan dan Persetujuan", di atas, untuk informasi lebih lanjut. Ketika Anda menggunakan fitur obrolan di aplikasi seluler kami, Anda akan memberikan nomor telepon yang tersimpan di buku telepon seluler Anda kepada kami agar Anda dapat menggunakan fitur obrolan kami dan untuk tujuan lain.

PENGGUNAAN INFORMASI PRIBADI

  1. Bagaimana Kami Menggunakan Informasi Pribadi Anda

Kami dapat menggunakan Informasi Pribadi yang dikumpulkan untuk salah satu dari tujuan berikut ini serta untuk tujuan lain yang diizinkan oleh hukum yang berlaku ("Tujuan"):

a. Apabila Anda adalah seorang Pengguna, kami dapat menggunakan Informasi Pribadi Anda:

i. untuk mengidentifikasi Anda dan mendaftarkan Anda sebagai Pengguna dan untuk mengelola, memverifikasi, menonaktifkan, atau mengelola akun Anda;

ii. untuk memfasilitasi atau memungkinkan verifikasi apa pun yang menurut pertimbangan kami mungkin diperlukan sebelum Penyedia Layanan memberi Anda layanan atau sebelum kami mendaftarkan Anda sebagai Pengguna;

iii. untuk memungkinkan Penyedia Layanan memberikan layanan kepada Anda seperti yang Anda minta;

iv. untuk memproses dan memfasilitasi pesanan dan transaksi pembayaran yang dilakukan oleh Anda, termasuk jika berlaku,transaksi yang dilakukan melalui kartu pembayaran atau rekening yang tersedia melalui Aplikasi;

v. untuk memberitahu Anda mengenai setiap transaksi atau aktivitas yang terjadi dalam Aplikasi atau sistem lain yang terhubung dengan Aplikasi kami;

vi. untuk memfasilitasi penghubungan akun dan/atau dompet, jika Anda memulai fitur penghubungan akun dan/atau dompet antara akun Normies Anda atau platform pihak ketiga (sebagaimana berlaku);

vii. untuk berkomunikasi dengan Anda dan mengirimkan informasi kepada Anda sehubungan dengan penggunaan Aplikasi;

viii. untuk memberitahu Anda tentang pembaruan apapun pada Aplikasi atau perubahan pada layanan yang tersedia;

ix. untuk memproses dan menanggapi pertanyaan dan umpan balik yang diterima dari Anda;

x. untuk memelihara, mengembangkan, menguji, meningkatkan, dan mempersonalisasi Aplikasi untuk memenuhi kebutuhan dan preferensi Anda sebagai Pengguna;

xi. untuk memantau dan menganalisis aktivitas, perilaku, dan data demografis pengguna termasuk tren dan penggunaan berbagai layanan yang tersedia pada Aplikasi;

xii.untuk memproses dan mengelola poin reward (sebagaimana berlaku);

xiii. untuk menawarkan atau menyediakan layanan dari afiliasi atau mitra kami (sebagaimana berlaku); dan

xiv. untuk mengirimkan kepada Anda komunikasi pemasaran langsung atau bertarget, iklan, voucher, survei, dan informasi tentang penawaran atau promosi khusus.

b. Baik Anda seorang Pengguna atau memberikan Informasi Pribadi kepada kami, kami juga dapat menggunakan Informasi Pribadi Anda secara lebih umum untuk tujuan-tujuan berikut ini (meskipun dalam setiap kasus tersebut kami akan selalu bertindak secara wajar dan tidak menggunakan Informasi Pribadi lebih banyak daripada yang diperlukan untuk tujuan tertentu):

i. untuk menjalankan proses dan fungsi bisnis yang terkait;

ii. untuk memantau penggunaan Aplikasi dan mengelola, mendukung dan meningkatkan efisiensi kinerja, pertumbuhan, pengalaman pengguna dan fungsi-fungsi Aplikasi;

iii. untuk memberikan bantuan sehubungan dengan dan untuk menyelesaikan kesulitan teknis atau masalah operasional dengan Aplikasi atau layanan;

iv. untuk menghasilkan informasi statistik dan data analitik untuk tujuan pengujian, penelitian, analisis, pengembangan produk, kemitraan komersial, dan kolaborasi;

v. untuk mencegah, mendeteksi, dan menyelidiki kegiatan yang dilarang, ilegal, tidak sah, atau curang;

vi. untuk memfasilitasi transaksi aset bisnis (yang dapat mencakup merger, akuisisi, atau penjualan aset) yang melibatkan kami dan/atau afiliasi kami;

vii. untuk memungkinkan kami mematuhi kewajiban kami berdasarkan hukum yang berlaku, termasuk namun tidak terbatas pada menanggapi pertanyaan, penyelidikan, atau arahan dari pihak berwenang, mematuhi persyaratan pengarsipan, pelaporan, dan perizinan menurut undang-undang atau peraturan, serta melakukan pemeriksaan audit, uji tuntas, dan investigasi; dan

viii. untuk tujuan lain apa pun yang kami beritahukan kepada Anda dan, jika diwajibkan oleh hukum yang berlaku, mendapatkan persetujuan Anda.

  1. Pengungkapan Informasi Pribadi Anda

Kami dapat mengungkapkan kepada, mengizinkan akses ke, atau berbagi dengan Afiliasi dan pihak lain Informasi Pribadi Anda untuk salah satu dari tujuan berikut ini serta untuk tujuan lain yang diizinkan oleh Hukum yang Berlaku:

a. di mana Anda adalah Pengguna, dengan tujuan untuk memungkinkan Penyedia Layanan, untuk melakukan atau memberikan layanan, termasuk untuk menghubungi Anda;

b. di mana Anda adalah Penyedia Layanan, dengan tujuan untuk memungkinkan Pengguna meminta atau menerima layanan dari Anda, termasuk untuk menghubungi Anda;

c. jika diwajibkan atau diizinkan oleh hukum yang berlaku (termasuk namun tidak terbatas pada menanggapi pertanyaan, investigasi, atau arahan dari pihak berwenang, atau mematuhi persyaratan pengarsipan, pelaporan, dan perizinan menurut undang-undang atau peraturan), untuk tujuan yang ditentukan dalam hukum yang berlaku tersebut;

d. apabila diinstruksikan, diminta, diwajibkan atau disahkan oleh pihak berwenang pemerintah, untuk tujuan yang ditetapkan dalam kebijakan pemerintah, peraturan atau Hukum yang Berlaku;

e. apabila terdapat segala bentuk proses hukum antara Anda dan kami, atau antara Anda dan pihak lain, sehubungan dengan, atau terkait dengan layanan, untuk tujuan proses hukum tersebut;

f. sehubungan dengan verifikasi apapun yang kami atau pihak ketiga lainnya anggap perlu sebelum Penyedia Layanan memberikan layanan kepada Anda atau kami mendaftarkan Anda sebagai Pengguna.

g. di mana kami mengaktifkan layanan kami di platform pihak ketiga mana pun, (i) untuk membantu kami mendapatkan Informasi Pribadi Anda dan/atau (ii) untuk mendaftarkan Anda atau mengizinkan Anda menggunakan layanan kami dari platform tersebut;

h. dalam keadaan darurat yang menyangkut kesehatan atau keselamatan Anda (baik Anda seorang Pengguna atau Penyedia Layanan) untuk tujuan menangani keadaan darurat tersebut;

i. dalam situasi yang menyangkut kesehatan atau kepentingan publik Anda (baik Anda adalah Pengguna atau Penyedia Layanan), kami dapat membagikan Informasi Pribadi Anda kepada otoritas pemerintah dan/atau lembaga lain yang mungkin ditunjuk oleh otoritas pemerintah atau memiliki kerja sama dengan kami, untuk tujuan penelusuran kontak, mendukung inisiatif, kebijakan, atau program pemerintah, keamanan publik, dan tujuan lain apa pun yang secara wajar diperlukan;

j. sehubungan dengan, setiap penggabungan, penjualan aset perusahaan, konsolidasi atau restrukturisasi, pembiayaan atau akuisisi seluruh atau sebagian dari bisnis kami oleh atau ke dalam perusahaan lain, untuk tujuan transaksi tersebut (bahkan jika transaksi tersebut pada akhirnya tidak dilanjutkan);

k. sehubungan dengan klaim asuransi, kami akan membagikan Informasi Pribadi Anda untuk tujuan memproses klaim asuransi kepada perusahaan asuransi yang terlibat atau bekerja sama dengan kami;

l. kepada pihak ketiga (termasuk agen, vendor, pemasok, pemasok, kontraktor, mitra, dan pihak lain yang menyediakan layanan kepada kami atau Anda, menjalankan fungsi atas nama kami, atau dengan siapa kami mengadakan kerja sama komersial) untuk atau sehubungan dengan tujuan pihak ketiga tersebut, untuk melakukan pengungkapan tertentu kepada pihak ketiga yang relevan yang secara teknis diperlukan untuk memproses transaksi Anda atau untuk tujuan kolaborasi kami dengan pihak ketiga tersebut (sesuai dengan keadaan), yang dapat mencakup mengizinkan pihak ketiga tersebut untuk memperkenalkan atau menawarkan produk atau layanan kepada Anda, mengautentikasi Anda atau terhubung dengan Akun Anda, atau melakukan kegiatan lain termasuk pemasaran, penelitian, analisis, dan pengembangan produk; dan

m. Apabila kami membagikan Informasi Pribadi kepada afiliasi, kami akan melakukannya dengan tujuan agar mereka dapat membantu kami menyediakan Aplikasi, mengoperasikan bisnis kami (termasuk, apabila Anda telah berlangganan milis kami, untuk tujuan pemasaran langsung), atau agar mereka dapat melakukan pemrosesan data atas nama kami. Sebagai contoh, afiliasi Normies di negara lain dapat memproses dan/atau menyimpan Informasi Pribadi Anda atas nama grup perusahaan Normies di negara Anda. Semua afiliasi kami berkomitmen untuk memproses Informasi Pribadi yang mereka terima dari kami sesuai dengan Pemberitahuan Privasi ini dan Hukum yang Berlaku.

Jika Informasi Pribadi tidak perlu dikaitkan dengan Anda, kami akan melakukan upaya yang wajar untuk menghapus sarana yang dapat digunakan untuk mengaitkan Informasi Pribadi tersebut dengan Anda sebagai individu sebelum mengungkapkan atau membagikan informasi tersebut.

Kami tidak akan menjual atau menyewakan Informasi Pribadi Anda. Selain sebagaimana diatur dalam Pemberitahuan Privasi ini, kami dapat mengungkapkan atau membagikan Informasi Pribadi Anda jika kami memberitahu Anda dan kami telah memperoleh persetujuan Anda untuk pengungkapan atau pembagian tersebut

TRANSFER INTERNASIONAL

Ketika Anda menggunakan Aplikasi dan layanan kami di negara lain di mana Aplikasi kami juga dapat diakses ("Negara yang Ditunjuk"), kami dapat memindahkan Informasi Pribadi Anda dari negara asal ("Negara Asal") ke Negara yang Ditunjuk untuk memungkinkan dan memastikan kelancaran pengalaman pelanggan ketika Anda menggunakan Aplikasi kami di luar negeri.

Informasi Pribadi Anda juga dapat disimpan atau diproses di luar negara Anda oleh personel kami yang bekerja untuk kami di negara lain, atau oleh penyedia layanan, vendor, pemasok, mitra, kontraktor, atau afiliasi pihak ketiga kami.

Kami akan mematuhi Hukum yang Berlaku dan melakukan segala upaya yang wajar untuk memastikan bahwa Afiliasi kami di luar negeri dan semua penyedia layanan pihak ketiga tersebut memberikan tingkat perlindungan yang sebanding dengan komitmen kami berdasarkan Pemberitahuan Privasi ini dan apa yang diwajibkan oleh hukum di negara Anda.

Anda memahami dan menyetujui pemindahan Informasi Pribadi Anda keluar dari negara asal dan/atau Negara Asal sebagaimana dijelaskan dalam Pemberitahuan Privasi ini.

MELINDUNGI INFORMASI PRIBADI ANDA

  1. Keamanan Data

Kerahasiaan Informasi Pribadi Anda adalah hal yang sangat penting bagi kami. Kami akan melakukan segala upaya yang wajar untuk melindungi dan mengamankan Informasi Pribadi Anda dari akses, pengumpulan, penggunaan, atau pengungkapan oleh orang yang tidak berwenang dan dari pemrosesan yang melanggar hukum, kehilangan yang tidak disengaja, penghancuran dan kerusakan, atau risiko-risiko serupa. Sayangnya, transmisi informasi melalui Internet tidak sepenuhnya aman. Meskipun kami akan melakukan yang terbaik untuk melindungi Informasi Pribadi Anda, Anda mengakui bahwa kami tidak dapat menjamin integritas dan keakuratan Informasi Pribadi apa pun yang Anda kirimkan melalui Internet, atau menjamin bahwa Informasi Pribadi tersebut tidak akan dicegat, diakses, diungkapkan, diubah, atau dimusnahkan oleh pihak ketiga yang tidak berwenang, karena faktor-faktor di luar kendali kami. Anda bertanggung jawab untuk menjaga kerahasiaan rincian Akun Anda dan Anda tidak boleh membagikan rincian Akun Anda, termasuk kata sandi dan One Time Password ("OTP") Anda, kepada siapapun dan Anda harus selalu menjaga dan bertanggung jawab penuh atas keamanan perangkat yang Anda gunakan.

  1. Penyimpanan Data

Informasi Pribadi Anda hanya akan disimpan selama diperlukan untuk memenuhi tujuan pengumpulannya, atau selama penyimpanan tersebut diwajibkan atau diizinkan oleh Hukum yang Berlaku. Kami akan berhenti menyimpan Informasi Pribadi, atau menghapus sarana yang dapat digunakan untuk mengaitkan Informasi Pribadi tersebut dengan Anda sebagai individu, segera setelah dapat diasumsikan bahwa tujuan pengumpulan Informasi Pribadi tersebut tidak lagi dipenuhi dengan penyimpanan Informasi Pribadi dan penyimpanan tidak lagi diperlukan untuk tujuan hukum atau bisnis.

Mohon diperhatikan bahwa masih terdapat kemungkinan bahwa beberapa Informasi Pribadi Anda dapat disimpan oleh pihak lain, termasuk oleh institusi pemerintah dengan cara tertentu. Dalam hal kami memberikan Informasi Pribadi Anda kepada institusi pemerintah yang berwenang dan/atau institusi lain yang mungkin ditunjuk oleh otoritas pemerintah atau memiliki kerjasama dengan kami, Anda menyetujui dan mengakui bahwa penyimpanan Informasi Pribadi Anda oleh institusi yang bersangkutan akan mengikuti kebijakan masing-masing mengenai penyimpanan data. Informasi yang disampaikan melalui komunikasi antara Pengguna dan Penyedia Layanan yang dilakukan selain melalui penggunaan Aplikasi (seperti melalui panggilan telepon, SMS, pesan singkat, atau metode komunikasi lainnya dan pengumpulan Informasi Pribadi Anda oleh agen kami) juga dapat disimpan dengan beberapa cara. Kami tidak menganjurkan penyimpanan Informasi Pribadi dengan cara seperti itu dan kami tidak bertanggung jawab kepada Anda untuk hal yang sama. Sejauh yang diizinkan oleh Hukum yang Berlaku, kami tidak bertanggung jawab atas penyimpanan Informasi Pribadi Anda. Anda setuju untuk mengganti kerugian, membela dan membebaskan kami, pejabat, direktur, karyawan, agen, mitra, pemasok, kontraktor dan afiliasi kami dari dan terhadap setiap dan semua klaim, kerugian, kewajiban, pengeluaran, kerusakan dan biaya (termasuk namun tidak terbatas pada biaya hukum dan pengeluaran atas dasar penggantian kerugian penuh) yang diakibatkan secara langsung atau tidak langsung dari penyimpanan Informasi Pribadi anda yang tidak sah.

HAK-HAK ANDA SEBAGAI PENGGUNA

Hak Hukum Anda

Anda mungkin memiliki hak-hak tertentu berdasarkan Hukum yang Berlaku untuk meminta kami mengakses, mengoreksi, dan/atau menghapus Informasi Pribadi Anda yang kami miliki dan kendalikan. Sejauh hak-hak ini tersedia bagi Anda berdasarkan Hukum yang Berlaku, Anda dapat menggunakan hak-hak ini dengan menghubungi kami pada detail yang disediakan di bagian di bawah ini.

Kami berhak untuk menolak permintaan Anda untuk mengakses, memperbaiki dan/atau menghapus sebagian atau seluruh Informasi Pribadi Anda yang kami miliki atau kendalikan jika diizinkan atau diwajibkan oleh Hukum yang Berlaku. Hal ini dapat mencakup keadaan di mana Informasi Pribadi mungkin berisi referensi ke individu lain atau di mana permintaan untuk akses atau permintaan untuk memperbaiki adalah untuk alasan yang kami anggap sepele, sembrono atau menjengkelkan. Tunduk pada Hukum yang Berlaku, kami berhak mengenakan biaya administrasi untuk setiap permintaan akses dan/atau koreksi.

CATATAN TAMBAHAN

  1. Situs Web dan Layanan Lainnya

Aplikasi dan Materi Pemasaran dapat berisi tautan ke situs web yang dioperasikan oleh pihak ketiga. Kami tidak mengendalikan atau menerima kewajiban atau tanggung jawab atas situs web tersebut dan atas pengumpulan, penggunaan, pemeliharaan, pembagian, atau pengungkapan data dan informasi oleh pihak ketiga tersebut. Mohon baca syarat dan ketentuan serta kebijakan privasi situs web pihak ketiga tersebut untuk mengetahui bagaimana mereka mengumpulkan dan menggunakan Informasi Pribadi Anda.

Saat Anda menggunakan Aplikasi kami dan mengaktifkan fitur sidik jari dan/atau pengenal wajah pada Perangkat Seluler Anda untuk tujuan autentikasi, mohon diingat bahwa kami tidak menyimpan data biometrik tersebut. Kecuali jika diberitahukan kepada Anda, data tersebut disimpan di perangkat seluler Anda dan mungkin juga disimpan oleh pihak ketiga, seperti produsen Perangkat Seluler Anda. Anda setuju dan mengakui bahwa kami tidak bertanggung jawab atas segala akses yang tidak sah atau kehilangan terhadap data biometrik tersebut yang disimpan dalam Perangkat Seluler Anda.

Iklan yang terdapat pada Aplikasi atau Materi Pemasaran kami beroperasi sebagai tautan ke situs web pengiklan dan dengan demikian informasi apa pun yang mereka kumpulkan melalui klik Anda pada tautan tersebut akan dikumpulkan dan digunakan oleh pengiklan yang bersangkutan sesuai dengan kebijakan privasi pengiklan tersebut.

  1. Materi Pemasaran dan Promosi

Kami dan mitra kami (termasuk vendor, pemasok, pedagang dan/atau pihak ketiga lainnya yang terlibat dengan kami untuk kegiatan komersial dan/atau non-komersial dapat mengirimkan kepada Anda pemasaran langsung, iklan, dan komunikasi promosi melalui aplikasi push-notification, pesan dalam Aplikasi, pos, panggilan telepon, layanan pesan singkat ("SMS"), platform chatting, media sosial, dan email ("Materi Pemasaran") jika Anda telah menyetujui untuk berlangganan milis kami, dan/atau menyetujui untuk menerima materi pemasaran dan promosi dari kami. Anda dapat memilih untuk tidak menerima komunikasi pemasaran tersebut kapan saja dengan mengklik fasilitas "berhenti berlangganan" yang ada di dalam pesan yang relevan, atau menghubungi kami menggunakan rincian kontak yang tertera di bawah ini. Harap diperhatikan bahwa jika Anda memilih untuk tidak berlangganan, kami masih dapat mengirimkan pesan non-promosi, seerti tanda terima perjalanan atau informasi tentang Akun Anda.

  1. Pembaruan Pemberitahuan Privasi

Kami dapat meninjau dan mengubah Pemberitahuan Privasi ini atas kebijakan kami sendiri dari waktu ke waktu, untuk memastikan bahwa pemberitahuan ini sesuai dengan perkembangan kami di masa depan, dan/atau perubahan dalam persyaratan hukum atau peraturan. Jika kami memutuskan untuk mengubah Pemberitahuan Privasi ini, kami akan memberitahu Anda tentang perubahan tersebut melalui pemberitahuan umum yang dipublikasikan di Aplikasi dan/atau situs web, atau ke alamat email Anda yang tercantum dalam Akun Anda. Anda setuju bahwa anda bertanggung jawab untuk meninjau Pemberitahuan Privasi ini secara berkala untuk mendapatkan informasi terbaru mengenai pemrosesan data dan praktik perlindungan data kami, dan bahwa dengan terus menggunakan Aplikasi atau situs web, komunikasi dengan kami, atau akses dan penggunaan layanan setelah adanya perubahan pada Pemberitahuan Privasi ini, maka hal tersebut merupakan persetujuan anda terhadap Pemberitahuan Privasi ini dan semua perubahannya.

HUBUNGI KAMI

Cara Menghubungi Kami

Jika Anda memiliki pertanyaan atau keluhan terkait Pemberitahuan Privasi ini atau jika Anda ingin mengakses dan/atau mengoreksi Informasi Pribadi Anda, silakan hubungi DPO yang relevan untuk negara Anda:

  • Twitter:
  • Telegram:
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# Normies' Privacy Policy This Privacy Policy outlines how we, Normies and/or its affiliates, collect, store, use, process, and protect your Personal Information. |

INTRODUCTION

This Privacy Notice explains how we, Normies and/or its affiliates ("Normies"), collect, store, use, process, retain, transfer, disclose, and protect your Personal Information. This Privacy Notice applies to all websites, services, and products (collectively referred to as the "Application"), unless covered by a separate privacy notice.

Please read this Privacy Notice thoroughly to ensure that you understand our data protection practices. We aim to make it easier to understand, so we have written summaries highlighting all the key points. Unless otherwise stated, all capitalized terms used in this Privacy Notice have the same meanings as given to them in the Terms and Conditions that apply between you and Normies.

ACKNOWLEDGEMENT AND CONSENT

By accepting this Privacy Notice, you acknowledge that you have read and understood this Privacy Notice and you accept all its terms. In particular, you agree and consent to us collecting, using, sharing, disclosing, retaining, transferring, or processing your Personal Information as described in this Privacy Notice.

In situations where you provide us with Personal Information relating to other individuals (such as Personal Information related to your spouse, family members, friends, or other parties), you represent and warrant that you have obtained the consent of such individuals for, and hereby consent on their behalf to, the collection, use, disclosure, and processing of their Personal Information by us.

You may withdraw your consent for any or all collection, use, or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details provided below. You may also withdraw your consent for us to send certain communications and information to you through the "opt-out" or "unsubscribe" facility contained in our messages to you. Depending on the circumstances and the nature of the consent you withdraw, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Application or services. Your withdrawal of consent may result in the termination of your account or your contractual relationship with us, with all rights and obligations remaining fully protected. Upon receiving your notice to withdraw consent for the collection, use, or disclosure of your Personal Information, we will inform you of the potential consequences of such withdrawal so that you can decide whether you still wish to withdraw consent.

COLLECTION AND USE OF PERSONAL DATA

Personal data is information that directly or indirectly relates to you, which is identified or identifiable from such information or from that and other information. In your transactions and dealings with Normies, you may be asked to provide your personal data from time to time. Normies and third-party service providers may share personal data with each other and use personal data consistent with this Privacy Policy. They may also combine it with other information to provide and improve Normies' products and services.

RETENTION OF PERSONAL INFORMATION

Please note that there is still a possibility that some of your Personal Information might be retained by other parties or Users in some way (such as through screenshots). Information communicated between Users and Third Parties outside the use of the Application (such as via phone, mobile messaging, or other communication modes) may also be retained in some manner. We do not permit the retention of Personal Information in such a manner and are not responsible to you for the same. To the extent permitted by Applicable Law, we shall not be liable for the retention of your Personal Information in such manner. You agree to hold us, our officers, directors, employees, agents, suppliers, contractors, and Affiliates harmless from and against any and all claims, losses, liabilities, expenses, damages, and costs (including but not limited to legal fees and expenses on a full indemnity basis) arising directly or indirectly from unauthorized retention of your Personal Information.

SUMMARY

  1. What information do we collect about you?

We collect Personal Information when you use our Application. We also collect device information and technical information from you, as well as any other information you may submit while using our Application. If you choose not to provide such information, we may not be able to provide the Application to you normally.

When you register, we may collect various personal data including but not limited to:

a. Email address;

b. Phone number;

c. National Identification Number (“NIK”);

d. Selfie photo;

e. Occupation;

f. Income;

g. Source of income;

h. Purpose; and

i. Bank account number.

  1. How will we use information about you?

As a User, we use your information to manage and administer your Account with us, communicate with you, and provide various services and functions available in the Application to better deliver the services and information you need. To this end, we use your personal information to:

a. Respond to your inquiries and/or requests.

b. Manage or fulfill our obligations in relation to any Agreement between you and Normies.

c. Anticipate and resolve issues related to the products we offer.

d. Monitor transactions you conduct with us or with other products.

e. Record all information from your computer/application and browser, including IP address, cookie information, software, and hardware attributes, and pages you request, using your information to customize ads and content displayed by Normies, and conduct research to improve Normies' services.

  1. With whom do we share your information?

We share your data with Users and Service Providers (as applicable) to facilitate the provision of services to or by you, with our third-party partners and suppliers to the extent necessary for them to provide their services, such as payment processing. We use these third-party services solely to process or store your information for purposes described in this Privacy Notice. We also share your information with our Affiliates for purposes described in this Privacy Notice and with government and regulatory bodies as required by Applicable Law.

  1. Where do we process your information?

Our servers may be located outside the Region. We may also transfer your information to our Affiliates and third-party suppliers and partners outside the Region for the purposes set out in this Privacy Notice.

  1. How long do we retain your information?

We retain your information as long as necessary to fulfill the purposes for which the information was collected, or as required by applicable law.

  1. How can I exercise my rights regarding my information?

You may have various rights related to your data under Applicable Law, and you can contact us to exercise your rights.

  1. Contact us If you have any questions, concerns, or complaints, please contact us using the contact details found in the Contact Us section.
  2. How will we notify you of changes?

We will amend this Privacy Notice from time to time and notify you of the updated version through our Application. Please check back periodically for updates or changes to this Privacy Notice.

For further explanation regarding the above, please refer to the detailed sections below.

PERSONAL INFORMATION WE COLLECT

  1. Types of Personal Information We Collect About You "Personal Information" refers to information that identifies or can be used to identify, contact, or locate the person or device associated with the information. Personal Information includes, but is not limited to, email addresses, bank accounts, and wallet addresses. The types of Personal Information we collect depend on the circumstances of the collection and the nature of the services requested or transactions conducted.

To the extent permitted by applicable law, we may collect, use, store, and transfer different kinds of Personal Information about you, which we have categorized as follows:

a. Identity Data includes full name, identification card, date of birth, occupation, income, source of income, purpose, photo, and/or biometric data.

b. Contact Data includes billing address, delivery address, email address, and phone numbers.

c. Eligibility Data includes, in relation to Service Providers, licenses, consents, and other authorizations that permit you to operate vehicles and provide transportation or other services, and insurance policy details.

d. Transaction Data includes purchases or orders you make, interests, preferences, feedback, and survey responses, in relation to Users, types of services sought, details about pickups and/or deliveries; and in relation to Service Providers, types of services currently acceptable.

e. Financial Data includes bank account and payment card details such as the type of payment card or account used, the name of the issuer of that payment card or account, the name of the payment card or account holder, the identification number of the payment card or account, the verification code of the payment card or account, and the expiration date of the payment card or account, as applicable, financial history (including but not limited to payment card or account transaction history, payment card or account details and mapping and/or status of the payment card or account) and credit score.

f. Payment Data includes payment or transfer details made through the electronic money and/or e-wallet facilities we provide such as information relating to usage, payment, recipient details (including their account details), payment amounts, billing details, and invoice details.

g. Technical Data includes details about your use of our Application such as in-app messages, in-app search history, Internet Protocol (IP) address, information such as previously or subsequently viewed web pages, the duration of each visit/session, device internet identity (ID) or media access control address, mobile advertising ID, and other device information including information regarding the manufacturer, model, and operating system of the device you use to access the Application and crash logs.

h. Location Data includes your real-time geolocation information. We may create, use, license, or disclose Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data can be derived from your Personal Information but is not considered Personal Information as this data does not directly or indirectly reveal your identity because we will ensure:

(i) that all identifiers have been removed so that the data, alone or in combination with other available data, cannot be associated with or identify anyone, and

(ii) that the data is then combined with similar data so that the original data forms part of a larger dataset.

  1. If You Fail to Provide Personal Information

Where we need to collect Personal Information by law, or under the terms of a contract we have with you, and you choose not to provide that Personal Information or provide incomplete Personal Information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).

  1. How We Collect Your Personal Information

Personal Information we collect can be provided by you directly or by third parties (e.g., when you register or use the Application, when you contact our customer service, or when you provide Personal Information to us). We may collect information in various forms and for various purposes (including purposes permitted under applicable law).

a. Information obtained from you or your mobile device directly You may provide us with your Identity, Contact, Eligibility, Profile, Financial, and Payment Data, including in situations where requested by us or where required by Applicable Law, when interacting with us directly or by corresponding with us via mail, phone, email, or otherwise. This includes Personal Information you provide when you:

1) register and create an Account with us using the Application;

2) use the Application, including if you register as a Service Provider or use services as a User;

3) use the electronic money and/or e-wallet facilities we provide (whether as a payer or recipient);

4) register as a registered or verified account holder on an electronic money facility;

5) add a funding source for payments within the Application; vi. use the chat feature within the Application; and vii. provide feedback or contact us.

b. Information collected each time you use the Application

You may provide us with Technical and Location Data each time you use and/or visit the Application. Whenever you access the Application through your Mobile Device, we will track and collect your real-time geographic location information. In some cases, you will be asked or required to enable the Global Positioning System ("GPS") on your Mobile Device to enable us to provide a better experience in using the Application (for example, to provide information on how close a Service Provider is to you). You can always choose to temporarily disable geolocation tracking on your Mobile Device. However, this may affect the functions available on the Application. If you use and/or when payments or transfers are made through the electronic money and/or e-wallet facilities we provide (whether as a payer or recipient), we may collect certain Financial, Profile, and Payment Data relating to those payments and transfers.

c. Information collected from third parties

We may also collect your Personal Information from third parties (including agents, vendors, suppliers, contractors, partners, and other parties providing services to us, who collect your Personal Information and/or perform functions on our behalf, or who collaborate with us). In such cases, we will only collect your Personal Information for or in relation to the purposes the third party is engaged for or our collaboration with the third party (as the case may be). Specifically, if you register for a payment card or account through the Application and/or access, add, and/or link a payment card or account to the Application (as applicable in your country), we may collect certain financial information and your financial history (including but not limited to payment card or account transaction history, payment card or account details, and mapping and/or status of the payment card or account) from the payment card issuer or account issuer or other third parties.

d. Information about third parties you provide to us You may provide us with Personal Information relating to other third-party individuals (including Personal Information relating to spouses, family members, friends, or other individuals). In such cases, you must, of course, obtain their consent to do so – see "Acknowledgment and Consent" above, for more information. When you use the chat feature in our mobile application, you will provide us with the phone numbers stored in your mobile phone's address book so you can use our chat feature and for other purposes.

USE OF PERSONAL INFORMATION

  1. How We Use Your Personal Information

We may use the Personal Information collected for the following purposes and for other purposes permitted by applicable law ("Purposes"):

a. If you are a User, we may use your Personal Information:

(i) to identify you and register you as a User and to manage, verify, deactivate, or manage your account;

(ii) to facilitate or enable any verification we deem necessary before a Service Provider provides services to you or before we register you as a User;

(iii) to allow Service Providers to provide services to you as requested;

(iv) to process and facilitate orders and payment transactions made by you, including where applicable, transactions made via payment cards or accounts available through the Application;

(v) to notify you about any transactions or activities occurring within the Application or other systems connected to our Application;

(vi) to facilitate linking accounts and/or wallets if you initiate account and/or wallet linking features between your Normies account or third-party platforms (as applicable);

(vii) to communicate with you and provide information regarding the use of the Application;

(viii) to inform you about any updates to the Application or changes to available services;

(ix) to process and respond to inquiries and feedback received from you;

(x) to maintain, develop, test, enhance, and personalize the Application to meet your needs and preferences as a User;

(xi) to monitor and analyze user activity, behavior, and demographic data, including trends and usage of various services available on the Application;

(xii) to process and manage reward points (as applicable); xiii. to offer or provide services from our affiliates or partners (as applicable); and

(xiii) to send you direct or targeted marketing communications, advertisements, vouchers, surveys, and information about special offers or promotions.

b. Whether you are a User or provide us with Personal Information, we may also use your Personal Information more generally for the following purposes (although in each case we will always act reasonably and not use Personal Information more than necessary for the specific purpose):

(i) to conduct business processes and functions related thereto;

(ii) to monitor the use of the Application and manage, support, and improve performance efficiency, growth, user experience, and functions of the Application;

(iii) to provide assistance in and resolve technical or operational issues with the Application or services;

(iv) to generate statistical information and data analytics for testing, research, analysis, product development, commercial partnerships, and collaboration;

(v) to prevent, detect, and investigate prohibited, illegal, unauthorized, or fraudulent activities;

(vi) to facilitate business asset transactions (which may include mergers, acquisitions, or sales of assets) involving us and/or our affiliates;

(vii) to enable us to comply with our legal obligations, including but not limited to responding to inquiries, investigations, or directions from authorities, complying with filing, reporting, and licensing requirements under laws or regulations, and conducting audits, due diligence, and investigations; and viii. for any other purpose we notify you of and, if required by applicable law, obtain your consent.

  1. Disclosure of Your Personal Information

We may disclose to, allow access to, or share your Personal Information with Affiliates and other parties for any of the following purposes and for other purposes permitted by applicable law:

a. If you are a User, to enable Service Providers to perform or provide services, including contacting you;

b. If you are a Service Provider, to enable Users to request or receive services from you, including contacting you;

c. if required or permitted by applicable law (including but not limited to responding to inquiries, investigations, or directions from authorities, or complying with filing, reporting, and licensing requirements under laws or regulations), for the purposes specified in such applicable law;

d. when instructed, requested, required, or authorized by government authorities, for the purposes set forth in government policies, regulations, or applicable laws;

e. in the event of any legal process between you and us, or between you and other parties, related to or in connection with the services, for the purposes of such legal process;

f. in connection with any verification we or third parties deem necessary before a Service Provider provides services to you or before we register you as a User;

g. where we activate our services on any third-party platforms, (i) to assist us in obtaining your Personal Information and/or

(ii) to register you or allow you to use our services from such platforms;

h. in emergencies concerning your health or safety (whether you are a User or Service Provider) for the purpose of handling such emergencies;

i. in situations involving your health or public interest (whether you are a User or Service Provider), we may share your Personal Information with government authorities and/or other agencies that may be designated by government authorities or have cooperation with us, for purposes of contact tracing, supporting government initiatives, policies, or programs, public safety, and other purposes as reasonably required;

j. in connection with any merger, asset sale, consolidation or restructuring, financing or acquisition of all or part of our business by or into another company, for the purpose of such transaction (even if the transaction is ultimately not proceeded with);

k. in connection with insurance claims, we will share your Personal Information for processing insurance claims with the involved insurance companies or those working with us;

l. to third parties (including agents, vendors, suppliers, contractors, partners, and others providing services to us or you, performing functions on our behalf, or with whom we have commercial collaborations) for or in relation to such third parties' purposes, to make certain disclosures to relevant third parties that are technically necessary to process your transactions or for our collaboration with such third parties (as applicable), which may include allowing such third parties to introduce or offer products or services to you, authenticate you or link with your Account, or perform other activities including marketing, research, analysis, and product development; and

m. If we share Personal Information with affiliates, we will do so for them to assist us in providing the Application, operating our business (including, if you have subscribed to our mailing list, for direct marketing purposes), or to process data on our behalf. For example, Normies affiliates in other countries may process and/or store your Personal Information on behalf of the Normies group in your country. All our affiliates are committed to processing the Personal Information they receive from us in accordance with this Privacy Notice and applicable laws.

If Personal Information does not need to be linked to you, we will make reasonable efforts to remove any means that can be used to link such Personal Information to you as an individual before disclosing or sharing such information. We do not sell or rent your Personal Information. Except as set forth in this Privacy Notice, we may disclose or share your Personal Information if we notify you and have obtained your consent for such disclosure or sharing.

INTERNATIONAL TRANSFERS

When you use our App and services in another country where our App is also accessible ("Designated Country"), we may transfer your Personal Information from your country of origin ("Country of Origin") to the Designated Country to facilitate and ensure a smooth customer experience when using our App abroad.

Your Personal Information may also be stored or processed outside of your country by our personnel working for us in other countries or by our third-party service providers, vendors, suppliers, partners, contractors, or affiliates.

We will comply with Applicable Laws and make reasonable efforts to ensure that our overseas Affiliates and all third-party service providers provide a level of protection equivalent to our commitment under this Privacy Notice and as required by the laws in your country.

You understand and consent to the transfer of your Personal Information out of your country of origin and/or the Country of Origin as described in this Privacy Notice.

PROTECTING YOUR PERSONAL INFORMATION

  1. Data Security

The confidentiality of your Personal Information is very important to us. We will make reasonable efforts to protect and secure your Personal Information from unauthorized access, collection, use, or disclosure and from unlawful processing, accidental loss, destruction, and damage, or similar risks. Unfortunately, the transmission of information over the Internet is not entirely secure. Although we will do our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information you send over the Internet or that such Personal Information will not be intercepted, accessed, disclosed, altered, or destroyed by unauthorized third parties, due to factors beyond our control. You are responsible for maintaining the confidentiality of your Account details and must not share your Account details, including your password and One-Time Password (OTP), with anyone and must always ensure and be fully responsible for the security of the device you use.

  1. Data Retention

Your Personal Information will only be retained as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by Applicable Laws. We will cease retaining your Personal Information, or remove identifiers that can link the Personal Information to you as an individual, once it can be assumed that the purposes for which the Personal Information was collected are no longer being fulfilled and retention is no longer necessary for legal or business purposes.

Please note that some of your Personal Information may still be retained by others, including government institutions in certain ways. If we provide your Personal Information to government authorities and/or other institutions that may be designated by government authorities or have a partnership with us, you agree and acknowledge that the retention of your Personal Information by such institutions will be governed by their respective data retention policies. Information conveyed through communications between Users and Service Providers conducted outside the use of the App (such as via phone calls, SMS, text messages, or other communication methods and collection of your Personal Information by our agents) may also be stored in various ways. We do not encourage the storage of Personal Information in such ways and are not responsible to you for the same. To the extent permitted by Applicable Laws, we are not responsible for the storage of your Personal Information. You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, partners, suppliers, contractors, and affiliates from and against any and all claims, losses, liabilities, expenses, damages, and costs (including but not limited to legal fees and expenses on a full indemnity basis) arising directly or indirectly from the unauthorized storage of your Personal Information.

YOUR RIGHTS AS A USER

Legal Rights

You may have certain rights under Applicable Laws to request access to, correct, and/or delete your Personal Information that we hold and control. To the extent these rights are available to you under Applicable Laws, you can exercise these rights by contacting us using the details provided below.

We reserve the right to refuse your request to access, correct, and/or delete some or all of your Personal Information that we hold or control if permitted or required by Applicable Laws. This may include situations where the Personal Information may contain references to other individuals or where the request for access or correction is for reasons we consider trivial, frivolous, or vexatious. Subject to Applicable Laws, we may charge an administrative fee for any access and/or correction requests.

ADDITIONAL NOTES

  1. Third-Party Websites and Services

The App and Marketing Materials may contain links to third-party websites. We do not control or accept any responsibility for these third-party websites and their data collection, use, maintenance, sharing, or disclosure practices. Please review the terms and conditions and privacy policies of such third-party websites to understand how they collect and use your Personal Information.

When using our App and enabling fingerprint and/or facial recognition features on your Mobile Device for authentication purposes, please note that we do not store this biometric data. Unless otherwise notified, this data is stored on your mobile device and may also be stored by third parties, such as the manufacturer of your Mobile Device. You agree and acknowledge that we are not responsible for any unauthorized access to or loss of biometric data stored on your Mobile Device.

Advertisements on our App or Marketing Materials operate as links to advertisers’ websites, and any information they collect through your click on these links will be collected and used by the relevant advertiser in accordance with their privacy policy.

  1. Marketing and Promotional Materials

We and our partners (including vendors, suppliers, traders, and/or other third parties involved with us for commercial and/or non-commercial activities) may send you direct marketing, advertisements, and promotional communications through push notifications, in-App messages, mail, phone calls, SMS, chat platforms, social media, and email ("Marketing Materials") if you have opted to subscribe to our mailing list and/or agreed to receive marketing and promotional materials from us. You may choose to opt out of receiving such marketing communications at any time by clicking the "unsubscribe" facility in the relevant message or contacting us using the contact details provided below. Please note that if you choose to unsubscribe, we may still send you non-promotional messages, such as travel receipts or information about your Account.

  1. Privacy Notice Updates

We may review and amend this Privacy Notice at our discretion from time to time, to ensure it aligns with our future developments and/or changes in legal or regulatory requirements. If we decide to amend this Privacy Notice, we will notify you of the changes through a general notice published on the App and/or website or to the email address listed in your Account. You agree that it is your responsibility to review this Privacy Notice periodically to stay informed about our data processing and protection practices, and that by continuing to use the App or website, communicating with us, or accessing and using the services after changes to this Privacy Notice, you are consenting to this Privacy Notice and all its amendments.

CONTACT US

How to Contact Us

If you have any questions or concerns regarding this Privacy Notice or if you wish to access and/or correct your Personal Information, please contact the relevant DPO for your country:

  • Twitter:
  • Telegram:
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# 6. Terms & Condition This page will guide you to understand about Normies Terms & Condition. # Syarat dan Ketentuan Normies Mohon baca dan pahami dengan seksama Syarat dan Ketentuan ("S\&K") ini. Dengan mengakses dan menggunakan Normies, Anda setuju untuk mematuhi S\&K ini. Selamat datang di Normies. Mohon baca dan pahami dengan seksama Syarat dan Ketentuan ("**S\&K**") ini sebelum menggunakan platform kami. Dengan mengakses dan menggunakan Normies, Anda setuju untuk mematuhi dan terikat oleh S\&K ini.\ \ Definisi 1. Alamat dompet adalah alamat yang terdiri dari deretan alfanumerik, atau kumpulan huruf dan angka yang mengidentifikasi lokasi wallet tertentu di blockchain. 2. Anti Pencucian Uang ("APU") adalah kegiatan untuk mengantisipasi dan menghentikan praktik pencucian uang. 3. Aset Kripto adalah komoditas tidak berwujud dalam bentuk digital, menggunakan kriptografi, jaringan teknologi informasi, dan buku besar terdistribusi, untuk mengatur pembuatan unit baru, memverifikasi transaksi, dan mengamankan transaksi tanpa campur tangan pihak lain. 4. Biaya Jaringan yang disebut juga biaya transaksi adalah biaya yang dibayarkan untuk mengeksekusi transaksi atau kontrak pintar di blockchain dan berfungsi sebagai kompensasi untuk penambang. 5. Biaya Pemrosesan adalah biaya yang dikenakan untuk menutupi biaya yang terkait dengan pemrosesan pembayaran dan dapat bervariasi berdasarkan metode pembayaran yang dipilih. Untuk transaksi yang akan dikenakan biaya On Ramp biaya pemrosesan adalah 2% (dua persen) dan untuk Off Ramp biaya pemrosesan adalah 2% (dua persen). 6. Calon Pengguna adalah individu yang sedang dalam proses pendaftaran di platform Normies, tetapi belum menyelesaikan verifikasi akun sehingga belum memiliki akses penuh ke layanan dan fitur platform. 7. Fiat adalah uang dalam satuan Rupiah. 8. Hak Kekayaan Intelektual adalah hak cipta, merek dagang, paten, rahasia dagang, desain terdaftar dan desain lainnya (terdaftar dan tidak terdaftar) dan hak kekayaan intelektual lainnya yang dilindungi sesuai dengan hukum dan peraturan yang berlaku. 9. Off Ramp adalah kegiatan memindahkan atau mengubah "Kripto" yang ada di dompet menjadi "Fiat" ke rekening bank dengan jumlah transfer minimal Rp15.000,00 (Lima Belas Ribu Rupiah). 10. On Ramp adalah kegiatan memindahkan atau mengubah "Fiat" menjadi "Kripto" ke dalam dompet dengan jumlah minimum Rp15.000,00 (Lima Belas Ribu Rupiah). 11. Penarikan adalah proses penarikan Rupiah (IDR) dari rekening bank. 12. Pengguna (Anda) adalah individu yang telah menyelesaikan proses pendaftaran dan verifikasi di platform Normies, memiliki akun aktif, dan dapat mengakses dan berinteraksi dengan situs web Normies. 13. Rekening Bank adalah nomor rekening bank yang telah dimasukkan oleh Pengguna. 14. Riwayat Transaksi adalah bagian yang menampilkan seluruh riwayat transaksi yang dilakukan oleh Pengguna melalui Normies, baik transaksi Fiat maupun Aset Kripto termasuk transfer yang berhasil, penarikan yang berhasil, dan transfer yang kadaluarsa. 15. Saluran Komunitas mencakup platform komunikasi digital, termasuk namun tidak terbatas pada Twitter dan Telegram, di mana pengguna dapat terlibat dalam diskusi, mengakses pembaruan, dan terhubung dengan anggota lainnya. 16. Situs Web Normies mengacu pada platform online resmi yang dioperasikan oleh Normies, dapat diakses melalui URL yang menyediakan informasi tentang layanan, fitur, dan penawaran Normies. 17. Transaksi Kadaluarsa adalah transaksi yang belum dibayarkan lebih dari waktu yang ditentukan dengan batas waktu transfer 10 (sepuluh) menit maka status berubah menjadi kadaluarsa. **Tujuan Platform** Normies menghadirkan platform yang dirancang untuk menyederhanakan transaksi mata uang kripto bagi pengguna kami. Menyederhanakan proses pembelian dan penjualan mata uang kripto dengan biaya rendah sehingga semua orang dapat berpartisipasi dalam pasar baru yang menarik ini. Kami percaya bahwa mata uang kripto memiliki potensi untuk merevolusi cara kita berpikir tentang uang, dan kami ingin membantu orang-orang memanfaatkan peluang ini. **Normies saat ini menyediakan alur transaksi untuk *****on-ramp***** dan *****off-ramp***** melalui situs web dan aplikasi seluler sebagai berikut:** 1. Akses platform melalui browser di [ramps.normi.es](https://ramps.normi.es) atau browser *web-3 wallet*. 2. Hubungkan *wallet* yang diinginkan. 3. Unduh *wallet* yang kompatibel (jika diperlukan). 4. Selesaikan proses koneksi *wallet* (proses ini dilakukan di luar platform Normies). 5. Setelah koneksi selesai, Pengguna dapat melakukan transaksi penarikan atau transfer. Namun, seiring dengan penerapan proses Penerapan Know Your Customer (**"KYC"**), alur pengguna Normies akan mengalami perubahan seperti yang dijelaskan di bawah ini:\ \ **Pendaftaran Pengguna** Proses Pendaftaran Pengguna Normies Dalam Rangka Penerapan KYC : 1. Untuk melakukan pendaftaran menjadi Pengguna, Pengguna perlu menyertakan dokumen sebagai berikut : \ a. Pada halaman depan Calon Pengguna akan diminta untuk memverifikasi akun dengan memasukkan alamat email Calon Pengguna.\ b. Setelahnya, Pengguna akan diarahkan untuk memasukkan Kode OTP yang dikirimkan melalui email yang telah didaftarkan.\ c. Setelah OTP terverifikasi, Calon Pengguna diminta untuk mengisi nomor telepon mereka.\ d. Calon Pengguna diwajibkan untuk mengunggah foto KTP dan memastikan data yang tercantum di KTP, seperti Nomor Induk kependudukan (NIK), nama lengkap, dan tanggal lahir sesuai dengan yang diinputkan.\ \ *Harap diperhatikan bahwa untuk proses penarikan dana (penjualan kripto/penerimaan IDR), Pengguna hanya dapat menggunakan rekening bank yang nama pemiliknya sesuai dengan nama lengkap yang tercantum di KTP.*\ \ e. Selanjutnya, Calon Pengguna diminta untuk mengunggah foto *selfie* /swafoto sesuai dengan pedoman yang tersedia di situs web Normies.\ f. Setelah foto dianggap valid, Calon Pengguna akan diarahkan ke halaman Data Pribadi dimana mereka harus mengisi informasi seputar pekerjaan, pendapatan, sumber pendapatan, dan tujuan.\ g. Pengguna dapat menekan tombol “submit” setelah selesai mengisi, dan diharapkan untuk menunggu hingga akun telah terverifikasi. 2. Data Pengguna kemudian akan dilakukan *screening* dimana hal sebagai berikut akan dilakukan pengecekan. 3. Normies akan menerima, menyimpan, dan memberikan informasi kepada Pihak Ketiga yang berwenang dalam melakukan verifikasi atas seluruh dokumen Pengguna dan akan menerima atau menolak Pengguna sesuai dengan peraturan dan kebijakan Normies, Calon Pengguna yang diterima atau ditolak akan mendapatkan informasi melalui email dan dapat melihat status proses KYC di sistem aplikasi, 4. Normies hanya akan menerima Pengguna yang merupakan perseorangan dan bukan merupakan badan hukum. **Alur Pengguna** \ A. On Ramp 1. Klik "Connect Wallet" dan pilih dompet yang Anda inginkan. Pastikan Anda telah menyematkan dompet Anda ke browser. 2. Melengkapi informasi KYC. 3. Pilih cryptocurrency yang Anda inginkan. 4. Pilih metode transfer yang Anda inginkan. 5. Pastikan semua kolom yang diperlukan dalam formulir telah diisi dengan akurat. 6. Anda dapat menyelesaikan transaksi. B. Off Ramp 1. Klik "Connect Wallet" dan pilih dompet yang Anda inginkan. Pastikan Anda telah menyematkan dompet Anda ke browser. 2. Melengkapi informasi KYC. 3. Pilih mata uang dan isi formulir. 4. Masukkan tujuan destinasi penarikan dana. 5. Untuk transaksi pertama, Anda akan diminta untuk memasukkan nama sesuai dengan KTP. 6. Klik "Sign" dari wallet untuk melanjutkan. 7. Anda dapat menyelesaikan transaksi. **Penerapan prinsip *****Travel Rule*** Dalam hal Pengguna akan melakukan transaksi Aset Kripto : 1. Penerapan *Travel Rule* dimana, jika nilai aset kripto yang akan ditransaksikan nilainya kurang dari $1,000, Pengguna diwajibkan untuk menyediakan informasi dibawah ini:\ 1\) Nama Pengguna; dan\ 2\) Alamat w*allet* Pengguna. 2. Jika nilai aset kripto yang akan nilainya lebih atau sama dengan $1,000, Pengguna diwajibkan untuk menyediakan informasi dibawah ini:\ 1\) Nama Pengguna;\ 2\) Alamat *wallet* Pengguna; dan\ 3\) Alamat fisik Pengguna. 3. Kepemilikan dan Penggunaan Kode Anda tidak diizinkan untuk menyalin, memproduksi, atau mereplikasi bagian mana pun dari kode Normies tanpa mendapatkan persetujuan eksplisit dari Normies. Kode adalah komponen inti dari fungsionalitas dan keunikan platform kami, dan duplikasi tanpa izin sangat dilarang. **Pernyataan dan Jaminan** 1. Pengguna telah menyatakan bahwa Normies telah memberikan penjelasan yang lengkap, jelas, dan benar mengenai transaksi Aset Kripto; 2. Pengguna menyatakan dan menjamin bahwa Pengguna memahami transaksi Aset Kripto; 3. Pengguna menyatakan dan menjamin bahwa transaksi Aset Kripto yang dilaksanakan sesuai dengan peraturan yang berlaku; 4. Pengguna menyatakan dan menjamin bahwa sumber dana yang digunakan bukan merupakan hasil pencucian uang dan/atau tindakan pelanggaran hukum; 5. Pengguna menyatakan dan menjamin bahwa seluruh kerugian yang timbul dari transaksi Aset Kripto akan ditanggung oleh Pengguna dan tidak akan meminta pertanggungjawaban dan ganti rugi dari Normies; 6. Pengguna menyatakan dan menjamin bahwa Pengguna tidak masuk dalam Daftar Terduga Teroris dan Organisasi Teroris; 7. Pengguna menyatakan dan menjamin bahwa Pengguna telah memiliki kecakapan hukum untuk melaksanakan transaksi Aset Kripto; 8. Dengan menggunakan Normies, Pengguna mengakui dan menerima persyaratan yang diuraikan di sini. Normies menawarkan platform yang dirancang untuk pembelian dan penjualan mata uang kripto, dengan misi utama kami adalah menyederhanakan transaksi mata uang kripto untuk pengguna kami. 9. Dengan menggunakan Normies, Anda menandakan persetujuan Normies terhadap syarat dan ketentuan ini, mengikatkan diri Pengguna pada tujuan dan prinsip-prinsip Normies. **Kewajiban dan Tanggung Jawab** 1. Dalam melaksanakan transaksi Aset Kripto, dalam kapasitasnya, Pengguna memiliki kewajiban dan tanggung jawab masing-masing, diantaranya adalah:\ a. Pengguna setuju untuk menanggung setiap risiko, kerugian atau akibat yang diderita Pengguna yang disebabkan oleh, antara lain:\ 1\) kerusakan, keterlambatan, kehilangan atau kesalahan pengiriman perintah dan komunikasi, secara elektronik yang disebabkan oleh Pengguna;\ 2\) Laporan Akun Normies atau pemberitahuan penggunaan layanan Normies yang dikirim kepada Pengguna diterima atau dibaca atau disalahgunakan oleh pihak yang tidak berwenang atas Akun Normies,\ \ b. Pengguna memahami dan setuju bahwa Pengguna akan menggunakan Akun Normies dan Layanan untuk transaksi yang tidak bertentangan dengan ketentuan peraturan perundang-undangan dan/atau kebijakan internal Normies yang berlaku dan/atau peraturan-peraturan lainnya yang berlaku secara nasional maupun internasional yang terkait dengan pelaksanaan transaksi tersebut baik secara langsung maupun tidak langsung, dan Normies tidak akan memberikan ganti rugi dan/atau pertanggungjawaban dalam bentuk apapun kepada Pengguna atau pihak manapun atas segala klaim dan/atau tuntutan dan/atau kerugian yang timbul sehubungan dengan penggunaan Layanan oleh Pengguna untuk transaksi yang dikategorikan sebagai transaksi yang mencurigakan dan/atau transaksi yang dilarang oleh ketentuan peraturan perundang-undangan dan/atau kebijakan internal Normies yang berlaku dan/atau peraturan-peraturan lainnya yang berlaku baik secara nasional maupun secara internasional yang terkait dengan kegiatan transaksi yang dilakukan oleh Pengguna secara langsung maupun tidak langsung.\ \ c. Dalam melakukan transaksi menggunakan sistem Normies, Pengguna mengerti dan menyetujui bahwa terdapat sanksi-sanksi tertentu yang dikenakan oleh pemerintah, termasuk pemerintah Negara lain, dan/atau instansi berwenang lainnya terhadap beberapa negara, badan dan perorangan. Mengacu pada hal tersebut, Normies berhak untuk tidak melaksanakan/memproses transaksi yang merupakan pelanggaran terhadap ketentuan sanksi tersebut, dan instansi berwenang dapat mensyaratkan pengungkapan informasi terkait. Normies tidak bertanggung jawab apabila Normies atau pihak lain gagal atau menunda pelaksanaan transaksi, atau adanya pengungkapan informasi sebagai akibat pelanggaran langsung maupun tidak langsung atas ketentuan sanksi tersebut. **PENGKINIAN DATA** Pengkinian terkait data/infomasi terkait dengan APU & PPT sebagai berikut: 1. Melakukan analisa terhadap transaksi Pengguna. 2. Melakukan pengkinian data, informasi dan/atau dokumen yang ditentukan oleh Perusahaan. 3. Melakukan *review* terhadap profil dan transaksi Pengguna yang termasuk tingkat risiko menengah dan/atau rendah. 4. Dalam hal melakukan pengkinian data, Perusahaan wajib untuk:\ a. melakukan pemantauan terhadap informasi dan dokumen Pengguna.\ b. menyusun rencana pengkinian data.\ c. menyusun realisasi pengkinian data. **Kerjasama Layanan** 1. Dalam rangka mempermudah transaksi dan membangun komunitas pengguna Normies, kami menjalin kemitraan dengan beberapa entitas berikut:\ a. Normies menggunakan layanan API dari CoinGecko untuk melihat data perbandingan nilai mata uang kripto terhadap mata uang lainnya. Hal ini membantu Normies memberikan informasi yang akurat dan terkini kepada Pengguna terkait nilai tukar mata uang kripto.\ b. Normies menggunakan layanan OY! Indonesia sebagai payment gateway. Ini memungkinkan pengguna kami untuk melakukan pembayaran dengan mudah dan aman saat melakukan transaksi di platform kami.\ c. Normies menggunakan layanan Qontak sebagai sistem Customer Relationship Management (“**CRM**”) untuk mengelola interaksi dengan pengguna kami. Selain itu, tombol "Need Help" di platform kami dilengkapi dengan fitur live chat yang memungkinkan pengguna untuk berkomunikasi langsung dengan tim dukungan pelanggan kami. 2. Harap dicatat bahwa perusahaan atau layanan yang tidak terdaftar di platform Normies dapat diartikan sebagai tidak maupun belum bekerjasama dengan Normies. Normies tidak memberikan rekomendasi terhadap perusahaan manapun termasuk perusahaan yang bekerjasama dengan Normies. Segala keputusan untuk menggunakan layanan tersebut menjadi tanggung jawab pribadi masing-masing Pengguna. 3. Normies dengan ini menjelaskan bahwa kami tidak memiliki afiliasi resmi dengan mitra yang telah disebutkan di atas. Segala transaksi yang terjadi antara pengguna Normies dan perusahaan mitra adalah tanggung jawab pihak masing-masing dan bukan tanggung jawab Normies. **Pengaduan** Pengaduan Pengguna disini terkait dengan pemberitahuan pelanggaran data dan/atau apabila terjadi permasalahan berkenaan dengan transaksi yang dilakukan oleh Pengguna. Apabila terjadi permasalahan tersebut, berikut mekanisme yang harus dilakukan oleh Pengguna antara lain: 1. Berkenaan dengan pengaduan Pengguna, Pengguna memiliki hak untuk melakukan pemberitahuan kepada Normies dengan kondisi apabila Pengguna mengalami kegagalan dalam melakukan transaksi dengan klik “click here”; 2. Pengguna diarahkan untuk mengisi formulir pengaduan yang disediakan oleh Normies. Formulir pengaduan dapat langsung diisi pada ; 3. Pengaduan tersebut akan segera kami lakukan tindak lanjut dengan penanganan pengaduan dalam kurun waktu 1 (satu) hari kerja dan penyelesaian 3 (tiga) hari kerja; 4. Apabila dalam kurun waktu tersebut, Pengguna tidak mendapatkan pelayanan dari pihak Normies, maka Pengguna dapat menggunakan fitur “Need Help” pada Normies. **Kekayaan Intelektual** Menghargai hak kekayaan intelektual adalah landasan prinsip-prinsip Normies. Semua aspek platform, termasuk kode, konten, dan fitur-fiturnya, dilindungi oleh hak cipta, merek dagang, dan undang-undang kekayaan intelektual yang relevan. Penting untuk memahami hak dan tanggung jawab Pengguna dalam hal ini: 1. Kepemilikan dan Penggunaan Kode \ Anda tidak diizinkan untuk menyalin, memproduksi, atau mereplikasi bagian mana pun dari kode Normies tanpa mendapatkan persetujuan eksplisit dari Normies. Kode adalah komponen inti dari fungsionalitas dan keunikan platform kami, dan duplikasi tanpa izin sangat dilarang. 2. Hak Pengguna Terbatas \ Menggunakan Normies tidak memberi Anda hak kepemilikan atau hak kekayaan intelektual apa pun yang terkait dengannya. Tidak ada lisensi yang diberikan kepada Anda di luar kemampuan untuk menggunakan Normies semata-mata untuk tujuan memulai transaksi yang difasilitasi melalui platform. Ini berarti bahwa Anda dapat menggunakan aplikasi untuk melakukan transaksi, tetapi tidak memberi Anda hak apapun atas kekayaan intelektual platform.\ \ Dengan menggunakan Normies, Anda menyetujui persyaratan ini dan mengakui bahwa hak kekayaan intelektual, termasuk kode dan komponen platform lainnya, tetap menjadi milik eksklusif Normies. Setiap penggunaan atau replikasi yang tidak sah dari elemen-elemen ini dapat menyebabkan konsekuensi hukum.
**Aktivitas Dilarang** Untuk memastikan lingkungan yang aman dan konstruktif bagi semua pengguna, kami telah menetapkan pedoman yang menguraikan aktivitas yang dilarang saat menggunakan platform kami. Dengan menggunakan layanan kami, Anda berkomitmen untuk mematuhi peraturan ini. Aktivitas berikut ini sangat dilarang: 1. Transaksi yang Melanggar Hukum\ Setiap transaksi atau tindakan yang melanggar hukum, peraturan, atau peraturan lokal, nasional, atau internasional sangat dilarang. Ini termasuk terlibat dalam kegiatan ilegal atau memfasilitasi transaksi yang terkait dengan barang atau jasa terlarang. 2. Penipuan dan Penyajian yang Keliru\ Anda dilarang terlibat dalam segala bentuk aktivitas penipuan atau menipu, termasuk salah menggambarkan diri Anda, identitas Anda, atau niat Anda. 3. Penyalahgunaan Platform\ Segala upaya untuk mengganggu fungsionalitas, keamanan, atau ketersediaan platform, termasuk mendistribusikan malware atau terlibat dalam aktivitas peretasan, dilarang keras. 4. Pelecehan dan Diskriminasi\ Pelecehan, ujaran kebencian, atau segala bentuk perilaku diskriminatif yang ditujukan kepada pengguna atau kelompok lain berdasarkan ras, jenis kelamin, agama, atau karakteristik lain yang dilindungi tidak akan ditoleransi. 5. Pelanggaran Kekayaan Intelektual\ Dilarang menggunakan atau mendistribusikan materi berhak cipta, merek dagang, rahasia dagang, atau segala bentuk kekayaan intelektual tanpa izin yang sah. 6. Akses Tidak Sah\ Segala upaya untuk mengakses, menggunakan, atau memanipulasi akun, data, atau sistem tanpa izin yang jelas dilarang keras. 7. Spam dan Konten yang Tidak Diinginkan\ Mengirim pesan yang tidak diminta, promosi, atau segala bentuk spam kepada pengguna lain tidak diperbolehkan. 8. Perdagangan Manipulatif\ Dilarang terlibat dalam aktivitas yang secara artifisial meningkatkan atau memanipulasi nilai mata uang kripto. 9. Pelanggaran Privasi\ Dilarang keras membagikan informasi pribadi atau informasi sensitif tanpa izin. 10. Pelanggaran terhadap Batasan Usia Legal\ Pengguna harus mematuhi batasan usia legal di yurisdiksi mereka. Akses dan penggunaan platform oleh anak di bawah umur tidak diperbolehkan. Kegagalan untuk mematuhi aktivitas yang dilarang ini dapat mengakibatkan penangguhan atau penghentian akses Anda ke platform kami. Kami berkomitmen untuk menjaga komunitas yang aman dan inklusif, dan kerja sama Anda dalam mematuhi pedoman ini sangat penting.\ \ **Penggunaan yang Sesuai Hukum** Di Normies, kami berdedikasi untuk membina komunitas yang menjunjung tinggi perilaku etis dan kepatuhan hukum. Dengan menggunakan platform kami, Anda berkomitmen untuk menggunakan layanan kami dengan cara yang sesuai dengan semua hukum, peraturan, dan undang-undang yang berlaku. Kami menekankan pentingnya penggunaan yang sesuai hukum dan mengharapkan semua pengguna untuk mematuhi pedoman berikut ini: 1. Kepatuhan terhadap Peraturan\ Pengguna diharapkan untuk berperilaku sesuai dengan hukum dan peraturan di yurisdiksi masing-masing. Keterlibatan dalam aktivitas apapun yang bertentangan dengan hukum nasional atau internasional sangat dilarang. 2. Menghormati Kekayaan Intelektual\ Pengguna harus menghormati hak kekayaan intelektual orang lain. Penggunaan atau distribusi materi berhak cipta, merek dagang, atau segala bentuk kekayaan intelektual secara tidak sah tidak diizinkan. 3. Transaksi yang Beretika\ Semua transaksi yang dilakukan melalui platform kami harus untuk barang dan jasa yang sah. Pengguna dilarang berpartisipasi dalam transaksi yang terkait dengan zat ilegal, produk palsu, atau aktivitas terlarang lainnya. 4. Non-Diskriminasi\ Pengguna diharapkan untuk memperlakukan orang lain dengan hormat dan adil, menahan diri untuk tidak terlibat dalam perilaku diskriminatif berdasarkan ras, jenis kelamin, agama, atau karakteristik lain yang dilindungi. 5. Transparansi dan Kejujuran\ Pengguna harus memberikan informasi yang akurat dan jujur dalam semua interaksi di platform. Dilarang keras melakukan misrepresentasi, pernyataan palsu, atau segala bentuk penipuan. 6. Privasi dan Persetujuan\ Pengguna harus mendapatkan persetujuan yang tepat sebelum membagikan informasi pribadi atau informasi sensitif. Melanggar privasi orang lain tanpa izin mereka tidak diperbolehkan. 7. Melaporkan Aktivitas Mencurigakan\ Pengguna dianjurkan untuk melaporkan aktivitas mencurigakan atau berpotensi ilegal yang mereka temui di platform. Kerja sama Anda membantu kami menjaga komunitas yang aman dan patuh. Dengan menggunakan Normies, Anda mengakui dan berkomitmen untuk menggunakan layanan kami secara sah. Kami menghargai kerja sama Anda dalam menjaga integritas platform kami dan membina komunitas yang beroperasi dalam batas-batas legalitas dan perilaku etis. **Tanggung Jawab Pengguna** Sebagai pengguna Normies, Anda memainkan peran penting dalam menegakkan integritas platform kami dan berkontribusi pada pengalaman komunitas yang positif. Dengan menggunakan layanan kami, Anda menerima tanggung jawab untuk bertindak dengan cara yang sah, etis, dan bertanggung jawab. Kami berharap Anda menerima tanggung jawab berikut ini: 1. Berperilaku dalam Batasan Hukum\ Anda bertanggung jawab untuk mematuhi semua hukum, peraturan, dan undang-undang yang berlaku di yurisdiksi Anda saat menggunakan Normies. Dilarang keras terlibat dalam segala bentuk aktivitas ilegal atau tidak etis. 2. Kepatuhan terhadap Pedoman\ Memahami dan mematuhi Syarat dan Ketentuan, Aktivitas yang Dilarang, dan pedoman platform lainnya. Jika Anda tidak mematuhinya, Anda akan dikenakan pembatasan akses. 3. Risiko\ Kenali risiko yang terkait dengan transaksi mata uang kripto. Buatlah keputusan yang tepat dan pahami bahwa kerugian mungkin saja terjadi. 4. Pelepasan Tanggung Jawab\ Pengguna bertanggung jawab atas kebenaran informasi yang diberikan dan membebaskan Normies dari seluruh tanggung jawab atas klaim, tuntutan, maupun kerugian yang mungkin timbul dan diderita oleh Pengguna di kemudian hari. Dengan menggunakan Normies, Anda mengakui dan menerima tanggung jawab pengguna ini. Tindakan Anda memiliki dampak langsung dalam membentuk budaya platform dan membina komunitas yang aman, saling menghormati, dan bersemangat. Kami menghargai komitmen Anda untuk menjadikan Normies sebagai tempat di mana semua pengguna dapat melakukan transaksi mata uang kripto dengan aman dan berintegritas. **Ketersediaan Layanan** Kami berkomitmen untuk menyediakan platform yang andal dan dapat diakses untuk semua pengguna Normies. Namun, penting untuk diketahui bahwa faktor teknis dan aktivitas pemeliharaan terkadang dapat memengaruhi ketersediaan layanan kami. **Gangguan Tak Terduga** Meskipun kami berusaha keras untuk memberikan layanan tanpa gangguan, masalah teknis yang tak terduga, tugas pemeliharaan, atau faktor lain di luar kendali kami dapat mengganggu akses ke Normies untuk sementara waktu. Kami menghargai pengertian Anda selama hal tersebut terjadi. **Pemeliharaan Terjadwal** Kegiatan pemeliharaan berkala sangat penting untuk memastikan stabilitas dan keamanan platform kami. Kami akan melakukan segala upaya untuk menjadwalkan pemeliharaan selama jam-jam di luar jam sibuk dan memberikan pemberitahuan terlebih dahulu jika memungkinkan. **Pemeliharaan Darurat** Dalam beberapa kasus, pemeliharaan darurat mungkin diperlukan untuk mengatasi masalah kritis. Meskipun kami berupaya meminimalkan ketidaknyamanan, pemeliharaan darurat dapat menyebabkan ketidaktersediaan platform untuk sementara waktu. **Komunikasi Tepat Waktu** Kami berkomitmen untuk terus memberi Anda informasi tentang pemeliharaan terencana atau gangguan tak terduga melalui pemberitahuan di platform, email, atau saluran komunikasi lainnya. **Dampak pada Transaksi** Gangguan layanan dapat berdampak pada transaksi yang sedang berlangsung. Meskipun kami mengambil langkah-langkah untuk meminimalkan kejadian tersebut, kami tidak dapat menjamin penyelesaian transaksi selama periode ketidaktersediaan. Dengan menggunakan Normies, Anda mengakui bahwa gangguan layanan sesekali dapat terjadi karena persyaratan teknis. Kami berdedikasi untuk meminimalkan gangguan dan menghargai kerja sama dan kesabaran Anda selama kejadian tersebut. Komitmen kami untuk mempertahankan platform yang aman dan dapat diandalkan tetap tidak tergoyahkan, dan kami berusaha untuk menyediakan lingkungan yang lancar dan dapat dipercaya untuk transaksi mata uang kripto bagi Anda. **Keamanan dan Privasi Data** Di Normies, privasi Anda adalah prioritas utama. Meskipun membuat akun tidak diperlukan, kami dapat mengumpulkan data non-pribadi untuk meningkatkan pengalaman platform Anda. Dedikasi kami untuk melindungi informasi Anda dan menjunjung tinggi privasi Anda dirinci dalam Kebijakan Privasi kami. Kepercayaan Anda adalah hal yang paling penting bagi kami, dan kami berkomitmen untuk memastikan keamanan dan kerahasiaan informasi Anda. **Biaya dan Pengeluaran** Normies dapat melibatkan beberapa jenis biaya yang dibayarkan oleh penggunanya: 1. Biaya Jaringan; 2. Biaya Pemrosesan. **Peringatan** Terdapat peringatan bahwa semakin lama waktu yang dibutuhkan pengguna untuk menyelesaikan pembayaran, maka harga/jumlah bersih kripto yang akan diterima pengguna juga akan berubah sesuai dengan kurs yang berlaku. **Tidak Ada Garansi** Normies disediakan untuk Anda sebagaimana adanya. Meskipun kami melakukan upaya terbaik untuk memberikan layanan yang dapat diandalkan, kami tidak memberikan janji atau jaminan apapun, baik secara tersurat maupun tersirat, terkait keakuratan, ketersediaan, atau ketergantungan platform. Kami tidak dapat menjamin pengalaman yang bebas dari gangguan, dan kami tidak bertanggung jawab atas gangguan, interupsi, atau ketidakakuratan yang mungkin timbul. Penggunaan Normies merupakan risiko Anda sendiri, dan kami menyarankan Anda untuk berhati-hati dan melakukan uji tuntas saat menggunakan layanan kami. Kami di sini untuk menyediakan platform yang bermanfaat, tetapi penting untuk menyadari bahwa tantangan yang tidak terduga dapat terjadi di dunia digital.
**Batasan Tanggung Jawab** Meskipun kami berkomitmen untuk memberikan pengalaman platform yang berharga di Normies, kami perlu menjelaskan beberapa aturan dasar mengenai tanggung jawab. Dalam situasi apapun, Normies atau afiliasinya tidak akan bertanggung jawab atas kerusakan langsung, tidak langsung, insidental, konsekuensial, khusus, atau hukuman yang timbul dari penggunaan platform oleh Anda. Hal ini termasuk, namun tidak terbatas pada, kerugian finansial, gangguan bisnis, atau ketidakakuratan data. Keterlibatan Anda dengan Normies adalah atas kebijaksanaan dan risiko Anda sendiri. Tanggung jawab kami terbatas sejauh yang diizinkan oleh hukum yang berlaku, dan kami tidak bertanggung jawab atas kerusakan atau kerugian yang terjadi karena interaksi Anda dengan platform. Kami mendorong Anda untuk berhati-hati dan membuat keputusan yang tepat saat menggunakan Normies. Ingatlah bahwa meskipun kami berusaha untuk menjadi yang terbaik, tantangan yang tidak terduga dapat muncul dalam lanskap digital. Anda bertanggung jawab atas semua aktivitas yang dilakukan Sehubungan dengan hal tersebut, Normies tidak akan, dengan cara apapun, bertanggung jawab jika disalahgunakan atau digunakan oleh pihak ketiga. **Perubahan S\&K/Pembaruan dan Amandemen** Kami ingin menginformasikan kepada Anda mengenai setiap pembaruan pada pedoman operasional kami. Di Normies, kami berhak untuk mengubah S\&K ini jika dianggap perlu. Perubahan dapat terjadi karena berbagai faktor, termasuk peningkatan layanan, kewajiban hukum, atau peningkatan pengalaman pengguna. Meskipun kami mungkin tidak selalu dapat secara langsung memberitahu pengguna tentang modifikasi ini, kami sangat menyarankan agar Anda meninjau S\&K secara teratur untuk tetap mengikuti kebijakan kami. Jika Anda terus menggunakan Normies setelah revisi, Anda menerima persyaratan yang diperbarui. Interaksi Anda dengan Normies merupakan konfirmasi atas kesadaran dan kepatuhan Anda terhadap S\&K kami yang telah diperbarui.
**Risiko Transaksi Mata Uang Kripto** Kami percaya bahwa Anda harus memiliki pemahaman yang detail mengenai kompleksitas yang terlibat dalam transaksi mata uang kripto. Meskipun Normies dirancang untuk memfasilitasi transaksi ini, sangat penting untuk sepenuhnya menyadari potensi risiko yang melekat dalam bertransaksi dengan mata uang kripto: 1. Volatilitas Pasar\ Harga mata uang kripto dapat menunjukkan volatilitas yang ekstrem, dengan fluktuasi nilai yang cepat dan besar. Volatilitas ini dapat menghasilkan keuntungan finansial yang besar, tetapi juga kerugian yang signifikan, terutama dalam jangka waktu yang singkat. 2. Ketidakpastian dan Kurangnya Regulasi\ Regulasi mata uang kripto berbeda di seluruh dunia, membuat keadaan menjadi tidak pasti. Selain itu, tidak seperti fiat, mata uang kripto beroperasi dalam sistem terdesentralisasi dan tidak memiliki satu otoritas utama yang mengawasinya. Hal ini dapat memberikan Anda lebih banyak kendali, namun juga berarti lebih sedikit perlindungan dari penipuan atau masalah. Anda harus berhati-hati karena kurangnya aturan yang ketat. 3. Kerentanan Teknologi\ Sifat digital mata uang kripto membuat mata uang kripto rentan terhadap ancaman siber, peretasan, dan kerentanan teknis. Risiko-risiko ini dapat membahayakan keamanan transaksi dan keamanan kepemilikan Anda. 4. Transaksi Tidak Dapat Diubah\ Transaksi mata uang kripto tidak dapat dibatalkan setelah melakukan transfer. Kesalahan atau transaksi yang tidak sah tidak dapat dibatalkan. 5. Penipuan\ Sifat mata uang kripto yang terdesentralisasi dapat membuat pengguna rentan terhadap aktivitas penipuan, termasuk penipuan phishing, skema Ponzi, dan penawaran koin perdana ("**ICO**") yang tidak diatur. 6. Kehilangan Kunci Pribadi\ Kepemilikan mata uang kripto diamankan melalui kunci pribadi. Kehilangan akses ke kunci ini dapat mengakibatkan hilangnya aset Anda secara permanen, tanpa ada cara untuk memulihkannya. 7. Penerimaan Terbatas\ Walaupun mata uang digital semakin banyak diadopsi, namun penerimaannya masih terbatas sebagai metode pembayaran. Tidak semua bisnis dan pedagang mengakui mata uang kripto, sehingga membatasi kegunaan praktisnya. **Hukum yang Berlaku** Untuk pengguna kami di Indonesia, penting untuk diperhatikan bahwa hukum yang mengatur keterlibatan Anda dengan Normies adalah hukum Republik Indonesia. Dengan mengakses dan menggunakan platform kami, Anda mengakui dan menyetujui bahwa setiap perselisihan atau klaim yang timbul dari penggunaan Normies akan tunduk pada hukum Indonesia. Hal ini termasuk hal-hal yang berkaitan dengan transaksi, interaksi, dan setiap perselisihan yang mungkin timbul antara Anda dan Normies. Kami berusaha untuk memberikan pengalaman yang konsisten dan transparan untuk semua pengguna, dan memahami kerangka hukum yang mengatur interaksi Anda sangat penting untuk menjaga kelancaran dan keamanan lingkungan platform. **Pengakuan Risiko** Kami ingin memastikan bahwa Anda mendapat informasi yang cukup sebelum menggunakan Normies. Transaksi mata uang kripto memiliki risiko yang melekat, yang penting untuk diperhatikan. Dengan menggunakan platform kami, Anda memahami dan menerima potensi risiko yang terkait dengan mata uang kripto, termasuk volatilitas pasar, perubahan peraturan, kerentanan teknologi, dan potensi kerugian finansial. Anda juga menyadari bahwa kurangnya regulasi di bidang mata uang kripto dapat membuat Anda menghadapi tantangan dalam hal perlindungan dan keamanan konsumen. Selain itu, Anda mengakui bahwa Normies tidak memberikan jaminan atau garansi, dan penggunaan platform ini adalah risiko Anda sendiri. Kami mendorong Anda untuk berhati-hati, melakukan penelitian menyeluruh, dan mencari nasihat dari para profesional keuangan sebelum membuat keputusan apapun yang melibatkan cryptocurrency. Dengan menggunakan Normies, Anda menunjukkan kesadaran Anda akan risiko yang terlibat dan komitmen Anda untuk terlibat secara bertanggung jawab dan terinformasi dalam lanskap cryptocurrency. **Keadaan Kahar (*****Force Majeure*****)** Normies tidak akan bertanggung jawab atas keterlambatan, kegagalan, atau gangguan dalam menyediakan layanan jika keadaan tersebut berada di luar kendali kami. Keadaan ini termasuk, tetapi tidak terbatas pada, bencana alam, tindakan pemerintah, serangan siber, atau peristiwa tak terduga lainnya yang menghambat operasi normal platform. Dalam kasus seperti itu, Normies akan melakukan upaya yang wajar untuk mengurangi dampak dan melanjutkan layanan sesegera mungkin. Namun, Anda setuju bahwa Normies tidak akan bertanggung jawab atas kerusakan atau kerugian yang timbul dari peristiwa Keadaan Kahar yang memengaruhi ketersediaan atau fungsionalitas platform.\ \ **Komitmen Keamanan Data dan Privasi** Normies berdedikasi untuk memastikan kerahasiaan dan keamanan data pribadi, dokumen, informasi, dan pernyataan pribadi Anda. Oleh karena itu, Normies akan menahan diri untuk tidak terlibat dalam kegiatan apapun yang melibatkan pengumpulan, pemrosesan, pembagian, penyimpanan, atau penghapusan informasi pribadi Anda secara tidak sah. Sehubungan dengan penggunaan dan akses Anda terhadap Layanan dan Platform Normies, Anda mengakui dan menyetujui bahwa Anda terikat oleh Syarat dan Ketentuan Normies yang tersedia di tautan ini, termasuk potensi modifikasi di masa depan yang mungkin terjadi pada waktu tertentu. Kebijakan Privasi ini dirujuk dalam Syarat dan Ketentuan ini. Jika Anda tidak setuju dengan isi dari S\&K, Anda diharuskan untuk menghentikan penggunaan Anda atas Layanan yang disediakan oleh Platform Normies. **Informasi Kontak** Jika Anda memiliki pertanyaan atau masalah terkait Syarat dan Ketentuan ("**S\&K**") ini, jangan ragu untuk menghubungi kami: 1. Twitter: 2. Telegram : Umpan balik, pertanyaan, dan masalah Anda penting bagi kami, dan kami di sini untuk memberi Anda bantuan yang Anda butuhkan terkait S\&K kami atau aspek apa pun dari pengalaman Anda dengan Normies. Dengan mengakses dan menggunakan Normies, Anda setuju untuk mematuhi S\&K ini. # Normies' Terms & Conditions ("T\&C") Please read and understand these Terms and Conditions ("T\&C") carefully. By accessing and using Normies, you agree to comply with these T\&C. Welcome to Normies. Please read and understand these Terms and Conditions ("**T\&C**") carefully before using our platform. By accessing and using Normies, you agree to comply with and be bound by these T\&C. **Definitions** 1. Wallet Address is an alphanumeric string or a combination of letters and numbers that identifies a specific wallet location on the blockchain. 2. Anti-Money Laundering ("**AML**") refers to activities aimed at anticipating and stopping money laundering practices. 3. Crypto Assets are intangible commodities in digital form, using cryptography, information technology networks, and distributed ledgers to regulate the creation of new units, verify transactions, and secure transactions without interference from other parties. 4. Network Fees, also known as transaction fees, are fees paid to execute transactions or smart contracts on the blockchain and serve as compensation for miners. 5. Processing Fees are fees charged to cover costs associated with payment processing and may vary based on the chosen payment method. For transactions subject to On-Ramp fees, the processing fee is 2% (two percent), and for Off-Ramp fees, the processing fee is 2% (two percent). 6. Prospective User is an individual in the process of registering on the Normies platform but has not yet completed account verification and thus does not have full access to the platform's services and features. 7. Fiat refers to money in Indonesian Rupiah. 8. Intellectual Property Rights include copyrights, trademarks, patents, trade secrets, registered designs, and other intellectual property rights (both registered and unregistered) protected under applicable laws and regulations. 9. Off-Ramp is the activity of transferring or converting existing "Crypto" in the wallet to "Fiat" to a bank account with a minimum transfer amount of IDR 15,000.00 (Fifteen Thousand Rupiah). 10. On-Ramp is the activity of transferring or converting "Fiat" into "Crypto" into the wallet with a minimum amount of IDR 15,000.00 (Fifteen Thousand Rupiah). 11. Withdrawal is the process of withdrawing Indonesian Rupiah (IDR) from a bank account. 12. User (You) refers to an individual who has completed the registration and verification process on the Normies platform, has an active account, and can access and interact with the Normies website. 13. Bank Account refers to the bank account number entered by the User. 14. Transaction History is the section that displays the entire transaction history conducted by the User through Normies, including successful Fiat and Crypto Asset transactions, successful withdrawals, and expired transfers. 15. Community Channels include digital communication platforms, including but not limited to Twitter and Telegram, where users can engage in discussions, access updates, and connect with other members. 16. Normies Website refers to the official online platform operated by Normies, accessible via the URL , providing information about Normies' services, features, and offerings. 17. Expired Transactions are transactions that have not been paid for more than the specified time limit, with a transfer time limit of 10 (ten) minutes, after which the status changes to expired. **Platform Purpose** Normies provides a platform designed to simplify cryptocurrency transactions for our users. We streamline the process of buying and selling cryptocurrencies with low fees so that everyone can participate in this exciting new market. We believe that cryptocurrencies have the potential to revolutionize how we think about money, and we want to help people take advantage of this opportunity. **Normies is to be applied the following transaction flow for On-Ramp and Off-ramp services on its website and mobile application** : 1. Access the platform through a browser at [ramps.normi.es](https://ramps.normi.es) or via a web-3 wallet browser. 2. Connect your wallet. 3. Download a compatible wallet (if necessary). 4. Complete the wallet connection process (this is done outside the Normies platform). 5. Once completed, users may create withdrawal or transfer transactions. However, with the implementation of KYC procedures, the user flow for Normies will be as described below: **User Registration** Normies User Registration Process for Know Your Customer (“**KYC**”) Implementation 1. To register as a User, the User needs to provide the following documents:\ a. On the front page, the Prospective User will be asked to verify the account by entering the Prospective User's email address.\ b. Next, the User will be directed to enter the OTP Code sent via the registered email.\ c. After the OTP is verified, the Prospective User will be asked to enter their phone number.\ d. The Prospective User is required to upload a photo of their ID card and ensure that the data listed on the ID card, such as National Identity Number (NIK), full name, and date of birth, matches the data inputted.\ \ Please note that for the withdrawal process (crypto sale/IDR receipt), the User can only use a bank account with the same account holder name as listed on the ID card.\ \ e. Next, the Prospective User will be asked to upload a selfie photo according to the guidelines available on the Normies website.\ f. After the photo is deemed valid, the Prospective User will be directed to the Personal Data page where they must fill out information about their job, income, source of income, and purpose.\ g. Users can click the "submit" button after completing the form and are expected to wait until the account is verified. 2. User data will then be screened, and the following checks will be performed. 3. Normies will receive, store, and provide information to authorized Third Parties to verify all User documents and will accept or reject Users in accordance with Normies' regulations and policies. Accepted or rejected Prospective Users will receive notification via email and can view the KYC process status in the application system. 4. Normies will only accept Users who are individuals and not legal entities. **User Flow** A. On Ramp 1. Click "Connect Wallet" and select your preferred wallet. Ensure that your wallet is linked to your browser. 2. Complete the KYC information. 3. Select your desired cryptocurrency. 4. Choose your preferred transfer method. 5. Ensure all required fields in the form are accurately filled out. 6. You can complete the transaction. B. Off Ramp 1. Click "Connect Wallet" and select your preferred wallet. Ensure that your wallet is linked to your browser. 2. Complete the KYC information. 3. Select the currency and fill out the form. 4. Enter the destination for fund withdrawal. 5. For the first transaction, you will be asked to enter the name as per your ID. 6. Click "Sign" from the wallet to proceed. 7. You can complete the transaction. **Implementation of the Travel Rule** When Users engage in cryptocurrency transactions: 1. Implementation of the Travel Rule, where if the value of the cryptocurrency to be transacted is less than $1,000, Users are required to provide the following information:\ 1\) User's name; and\ 2\) User's wallet address. 2. If the value of the cryptocurrency is $1,000 or more, Users are required to provide the following information:\ 1\) User's name;\ 2\) User's wallet address; and\ 3\) User's physical address. **Representations and Warranties** 1. The User has stated that Normies has provided a complete, clear, and accurate explanation regarding Crypto Asset transactions; 2. The User represents and warrants that they understand Crypto Asset transactions; 3. The User represents and warrants that Crypto Asset transactions are conducted in accordance with applicable regulations; 4. The User represents and warrants that the source of funds used is not derived from money laundering and/or unlawful activities; 5. The User represents and warrants that all losses arising from Crypto Asset transactions will be borne by the User, and Normies will not be held liable for any compensation or indemnification; 6. The User represents and warrants that they are not listed on the Suspected Terrorist and Terrorist Organization List; 7. The User represents and warrants that they have the legal capacity to carry out Crypto Asset transactions; 8. By using Normies, the User acknowledges and accepts the terms outlined herein. Normies offers a platform designed for the purchase and sale of cryptocurrencies, with our primary mission being to simplify cryptocurrency transactions for our users. 9. By using Normies, you signify your agreement to these terms and conditions, binding yourself to the objectives and principles of Normies.
**Obligations and Responsibilities** 1. In carrying out Crypto Asset transactions, in their capacity, the User has the following obligations and responsibilities:\ a. The User agrees to bear any risks, losses, or consequences suffered by the User caused by, among other things:\ 1\) damage, delay, loss, or misdelivery of orders and communications, electronically caused by the User;\ 2\) Normies Account Reports or notifications of Normies services usage sent to the User being received or read or misused by unauthorized parties over the Normies Account.\ \ b. The User understands and agrees that they will use the Normies Account and Services for transactions that do not violate applicable laws and/or Normies' internal policies and/or other applicable regulations both nationally and internationally, directly or indirectly. Normies will not provide compensation and/or liability in any form to the User or any party for any claims and/or demands and/or losses arising from the use of the Services by the User for transactions categorized as suspicious and/or prohibited by applicable laws and/or Normies' internal policies and/or other applicable regulations both nationally and internationally related to the User's activities directly or indirectly.
2. c. In conducting transactions using the Normies system, the User understands and agrees that there are certain sanctions imposed by governments, including foreign governments, and/or other authorized agencies against certain countries, entities, and individuals. Referring to this, Normies has the right not to execute/process transactions that violate these sanction provisions, and the authorized agencies may require disclosure of related information. Normies is not liable if Normies or other parties fail or delay the execution of transactions or disclose information as a result of direct or indirect violations of these sanction provisions. **Data Updates** Data updates related to AML & CFT (Countering Financing of Terrorism) are as follows: 1. Analyze User transactions 2. Update data, information, and/or documents as determined by the Company. 3. Review User profiles and transactions categorized as medium and/or low risk. 4. In updating data, the Company must:\ a. monitor User information and documents.\ b. prepare a data update plan.\ c. realize the data update. **Service Cooperation** 1. To facilitate transactions and build a community of Normies users, we have partnered with the following entities:\ a. Normies uses the API service from CoinGecko to view data comparing cryptocurrency values against other currencies. This helps Normies provide accurate and up-to-date information to Users regarding cryptocurrency exchange rates.\ b. Normies uses OY! Indonesia's services as a payment gateway. This allows our users to make payments easily and securely when conducting transactions on our platform.\ c. Normies uses Qontak's services as a Customer Relationship Management ("**CRM**") system to manage interactions with our users. Additionally, the "Need Help" button on our platform features live chat capabilities, enabling users to communicate directly with our customer support team. 2. Please note that companies or services not listed on the Normies platform may not or do not yet have a partnership with Normies. Normies does not endorse any company, including those that have partnerships with Normies. Any decision to use such services is the sole responsibility of each User. 3. Normies hereby clarifies that we do not have an official affiliation with the partners mentioned above. Any transactions that occur between Normies users and partner companies are the responsibility of the respective parties and not Normies. **Complaints** User complaints here refer to notifications of data breaches and/or issues related to transactions conducted by Users. In the event of such issues, the following mechanisms should be followed by Users: 1. Regarding User complaints, Users have the right to notify Normies in the event of a transaction failure by clicking “click here.” 2. Users will be directed to fill out the complaint form provided by Normies. The complaint form can be completed directly at . 3. The complaint will be promptly addressed with a follow-up within 1 (one) business day and resolution within 3 (three) business days. 4. If within this period the User does not receive service from Normies, the User may use the "Need Help" feature on Normies. **Intellectual Property** Respecting intellectual property rights is a fundamental principle of Normies. All aspects of the platform, including the code, content, and features, are protected by relevant copyright, trademark, and intellectual property laws. It is essential to understand Users' rights and responsibilities in this regard: 1. Ownership and Use of Code \ You are not permitted to copy, reproduce, or replicate any part of the Normies code without explicit permission from Normies. The code is a core component of our platform's functionality and uniqueness, and unauthorized duplication is strictly prohibited. 2. Limited User Rights \ Using Normies does not grant you ownership or any intellectual property rights related to it. No license is granted to you beyond the ability to use Normies solely for the purpose of initiating transactions facilitated through the platform. This means you can use the application to conduct transactions, but it does not grant you any rights to the platform's intellectual property. By using Normies, you agree to these terms and acknowledge that intellectual property rights, including the code and other platform components, remain the exclusive property of Normies. Any unauthorized use or replication of these elements may result in legal consequences. **Prohibited Activities** To ensure a safe and constructive environment for all users, we have established guidelines outlining activities that are prohibited while using our platform. By using our services, you commit to complying with these regulations. The following activities are strictly prohibited: 1. Illegal Transactions Any transaction or action that violates local, national, or international laws, regulations, or ordinances is strictly prohibited. This includes engaging in illegal activities or facilitating transactions related to prohibited goods or services. 2. Fraud and Misrepresentation You are prohibited from engaging in any form of fraudulent or deceptive activity, including misrepresenting yourself, your identity, or your intentions. 3. Platform Abuse Any attempt to disrupt the functionality, security, or availability of the platform, including distributing malware or engaging in hacking activities, is strictly prohibited. 4. Harassment and Discrimination Harassment, hate speech, or any form of discriminatory behavior directed at users or other groups based on race, gender, religion, or other protected characteristics will not be tolerated. 5. Intellectual Property Violations Using or distributing copyrighted material, trademarks, trade secrets, or any form of intellectual property without proper authorization is prohibited. 6. Unauthorized Access Any attempt to access, use, or manipulate accounts, data, or systems without explicit permission is strictly prohibited. 7. Spam and Unwanted Content Sending unsolicited messages, promotions, or any form of spam to other users is not allowed. 8. Manipulative Trading Engaging in activities that artificially inflate or manipulate the value of cryptocurrencies is prohibited. 9. Privacy Violations Sharing personal or sensitive information without consent is strictly prohibited. 10. Violation of Legal Age Restrictions Users must comply with the legal age restrictions in their jurisdiction. Access and use of the platform by minors are not permitted. Failure to comply with these prohibited activities may result in the suspension or termination of your access to our platform. We are committed to maintaining a safe and inclusive community, and your cooperation in adhering to these guidelines is crucial. **Lawful Use** At Normies, we are dedicated to fostering a community that upholds ethical behavior and legal compliance. By using our platform, you commit to using our services in a manner that complies with all applicable laws, regulations, and statutes. We emphasize the importance of lawful use and expect all users to adhere to the following guidelines: 1. Compliance with Regulations \ Users are expected to conduct themselves in accordance with the laws and regulations of their respective jurisdictions. Engaging in any activities that contravene national or international laws is strictly prohibited. 2. Respect for Intellectual Property \ Users must respect the intellectual property rights of others. Unauthorized use or distribution of copyrighted materials, trademarks, or any form of intellectual property is not permitted. 3. Ethical Transactions \ All transactions conducted through our platform must be for legitimate goods and services. Users are prohibited from participating in transactions related to illegal substances, counterfeit products, or other prohibited activities. 4. Non-Discrimination \ Users are expected to treat others with respect and fairness, refraining from engaging in discriminatory behavior based on race, gender, religion, or other protected characteristics. 5. Transparency and Honesty \ Users must provide accurate and honest information in all interactions on the platform. Misrepresentation, false statements, or any form of fraud are strictly prohibited. 6. Privacy and Consent \ Users must obtain appropriate consent before sharing personal or sensitive information. Violating others' privacy without their permission is not allowed. 7. Reporting Suspicious Activity \ Users are encouraged to report any suspicious or potentially illegal activities they encounter on the platform. Your cooperation helps us maintain a safe and compliant community. By using Normies, you acknowledge and commit to using our services lawfully. We appreciate your cooperation in maintaining the integrity of our platform and fostering a community that operates within the bounds of legality and ethical conduct. **User Responsibilities** As a user of Normies, you play a crucial role in upholding the integrity of our platform and contributing to a positive community experience. By using our services, you accept the responsibility to act in a lawful, ethical, and responsible manner. We expect you to embrace the following responsibilities: 1. Conduct Within Legal Boundaries \ You are responsible for complying with all applicable laws, regulations, and statutes in your jurisdiction while using Normies. Engaging in any form of illegal or unethical activities is strictly prohibited. 2. Adherence to Guidelines \ Understand and adhere to the Terms and Conditions, Prohibited Activities, and other platform guidelines. Failure to comply may result in access restrictions. 3. Risk Awareness \ Recognize the risks associated with cryptocurrency transactions. Make informed decisions and understand that losses may occur. 4. Liability Release \ Users are responsible for the accuracy of the information provided and release Normies from all liability for any claims, demands, or losses that may arise or be suffered by the user in the future. By using Normies, you acknowledge and accept these user responsibilities. Your actions directly impact the culture of the platform and contribute to fostering a safe, respectful, and vibrant community. We appreciate your commitment to making Normies a place where all users can conduct cryptocurrency transactions safely and with integrity.\ \ **Service Availability** We are committed to providing a reliable and accessible platform for all Normies users. However, it is important to note that technical factors and maintenance activities can sometimes affect the availability of our services. **Unexpected Disruptions** While we strive to deliver uninterrupted service, unexpected technical issues, maintenance tasks, or other factors beyond our control may temporarily disrupt access to Normies. We appreciate your understanding during such occurrences. **Scheduled Maintenance** Periodic maintenance activities are essential to ensure the stability and security of our platform. We will make every effort to schedule maintenance during off-peak hours and provide advance notice whenever possible. **Emergency Maintenance** In some cases, emergency maintenance may be necessary to address critical issues. While we aim to minimize inconvenience, emergency maintenance may cause temporary platform unavailability. **Timely Communication** We are committed to keeping you informed about scheduled maintenance or unexpected disruptions through platform notifications, email, or other communication channels. **Impact on Transactions** Service disruptions can impact ongoing transactions. While we take steps to minimize such occurrences, we cannot guarantee transaction completion during periods of unavailability. By using Normies, you acknowledge that occasional service disruptions may occur due to technical requirements. We are dedicated to minimizing disruptions and appreciate your cooperation and patience during such events. Our commitment to maintaining a secure and reliable platform remains unwavering, and we strive to provide a seamless and trustworthy environment for your cryptocurrency transactions. **Data Security and Privacy** At Normies, your privacy is our top priority. While account creation is not required, we may collect non-personal data to enhance your platform experience. Our dedication to protecting your information and upholding your privacy is detailed in our Privacy Policy. Your trust is paramount, and we are committed to ensuring the security and confidentiality of your information. **Fees and Charges** Normies may involve several types of fees payable by its users: 1. Network Fees; 2. Processing Fees. **Disclaimer** The longer the time taken by users to complete a payment, the more the price/net amount of cryptocurrency they will receive will change according to the prevailing exchange rate. **No Warranties** Normies is provided to you on an "as is" basis. While we make our best efforts to deliver reliable services, we make no promises or guarantees, whether express or implied, regarding the accuracy, availability, or dependability of the platform. We cannot guarantee an uninterrupted experience and are not responsible for disruptions, interruptions, or inaccuracies that may arise. Your use of Normies is at your own risk, and we advise you to exercise caution and due diligence when using our services. We aim to provide a valuable platform, but it's essential to recognize that unforeseen challenges can occur in the digital landscape. **Limitation of Liability** While we are committed to providing a valuable platform experience at Normies, we must clarify some basic rules regarding liability. In no event shall Normies or its affiliates be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the platform. This includes, but is not limited to, financial losses, business interruptions, or data inaccuracies. Your engagement with Normies is at your discretion and risk. Our liability is limited to the extent permitted by applicable law, and we are not responsible for any damage or loss resulting from your interaction with the platform. We encourage you to exercise caution and make informed decisions when using Normies. Remember, while we strive for excellence, unexpected challenges can arise in the digital landscape. You are responsible for all activities conducted in connection with your account, and Normies shall not, in any manner, be held liable if misused or used by third parties. **Changes to Terms and Conditions** We aim to keep you informed about any updates to our operational guidelines. At Normies, we reserve the right to modify these Terms and Conditions as deemed necessary. Changes may occur due to various factors, including service enhancements, legal obligations, or user experience improvements. While we may not always be able to notify users directly of these modifications, we highly recommend that you review the Terms and Conditions regularly to stay informed about our policies. By continuing to use Normies after revisions, you accept the updated terms. Your interaction with Normies signifies your awareness and compliance with our updated Terms and Conditions. **Cryptocurrency Transaction Risks** We believe that you should have a detailed understanding of the complexities involved in cryptocurrency transactions. While Normies is designed to facilitate these transactions, it is crucial to be fully aware of the potential risks associated with dealing in cryptocurrencies: 1. Market Volatility \ Cryptocurrency prices can exhibit extreme volatility, with rapid and significant fluctuations in value. This volatility can result in substantial financial gains, but also significant losses, especially in a short time frame. 2. Regulatory Uncertainty \ Cryptocurrency regulation varies globally, creating an uncertain environment. Additionally, unlike fiat currency, cryptocurrencies operate in a decentralized system without a central authority overseeing them. This can provide you with more control, but also means less protection from fraud or issues. Exercise caution due to the lack of stringent rules. 3. Technological Vulnerabilities \ The digital nature of cryptocurrencies makes them susceptible to cyber threats, hacking, and technical vulnerabilities. These risks can compromise the security of transactions and the safety of your holdings. 4. Irreversible Transactions \ Cryptocurrency transactions cannot be reversed once completed. Mistakes or unauthorized transactions cannot be undone. 5. Fraud \ The decentralized nature of cryptocurrencies can make users vulnerable to fraudulent activities, including phishing scams, Ponzi schemes, and unregulated initial coin offerings ("**ICOs"**). 6. Loss of Private Keys \ Cryptocurrency ownership is secured through private keys. Losing access to these keys can result in the permanent loss of your assets, with no way to recover them. 7. Limited Acceptance \ While digital currency adoption is increasing, acceptance remains limited as a payment method. Not all businesses and merchants recognize cryptocurrencies, limiting their practical use. **Applicable Law** For our users in Indonesia, it is important to note that the laws governing your engagement with Normies are those of the Republic of Indonesia. By accessing and using our platform, you acknowledge and agree that any disputes or claims arising from your use of Normies will be subject to Indonesian law. This includes matters related to transactions, interactions, and any disputes that may arise between you and Normies. We strive to provide a consistent and transparent experience for all users, and understanding the legal framework governing your interactions is crucial for maintaining a smooth and secure platform environment. **Risk Acknowledgment** We want to ensure you are well-informed before using Normies. Cryptocurrency transactions carry inherent risks that are important to consider. By using our platform, you understand and accept the potential risks associated with cryptocurrencies, including market volatility, regulatory changes, technological vulnerabilities, and potential financial losses. You also recognize that the lack of regulation in the cryptocurrency field can present challenges in terms of consumer protection and security. Additionally, you acknowledge that Normies does not provide warranties or guarantees, and your use of the platform is at your own risk. We encourage you to exercise caution, conduct thorough research, and seek advice from financial professionals before making any decisions involving cryptocurrency. By using Normies, you demonstrate your awareness of the risks involved and your commitment to engaging responsibly and informedly in the cryptocurrency landscape. **Force Majeure** Normies shall not be liable for any delays, failures, or disruptions in providing services if such conditions are beyond our control. These conditions include, but are not limited to, natural disasters, government actions, cyber-attacks, or other unforeseen events that impede the normal operation of the platform. In such cases, Normies will make reasonable efforts to mitigate the impact and resume services as soon as possible. However, you agree that Normies shall not be held responsible for any damage or loss resulting from Force Majeure events affecting the availability or functionality of the platform. **Data Security and Privacy Commitment** Normies is dedicated to ensuring the confidentiality and security of your personal data, documents, information, and personal statements. Consequently, Normies will refrain from engaging in any activities involving the unauthorized collection, processing, sharing, storage, or deletion of your personal information. In connection with your use of and access to the Normies Services and Platform, you acknowledge and agree that you are bound by Normies' Terms and Conditions available at this link, including any potential future modifications that may occur from time to time. This Privacy Policy is referenced in these Terms and Conditions. If you do not agree with the contents of the Terms and Conditions, you are required to discontinue your use of the Services provided by the Normies Platform. **Contact Information** If you have any questions or concerns regarding these Terms and Conditions, please do not hesitate to contact us: 1. Twitter: 2. Telegram: